IT Services Degree Apprenticeship

1 day left

Recruiter
Blackpool & The Fylde College
Location
Ashfield Road, Blackpool, FY2 0HB
Salary
£192.03 per week
Posted
10 Nov 2020
Closes
29 Nov 2020
Ref
VAC001664888
Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
January
Duration
Permanent
Two opportunities are available, and will be matched with an appropriate degree in Cyber Security, Software Development, or Systems Administration respectively:

Duties will include:
  • To resolve IT related issues, logging and thoroughly investigating through to effective resolution/escalation where necessary
  • To ensure timely, efficient and proactive fault diagnostics and resolution of all incidents, problems and requests relating to IT Services
  • To deliver outstanding customer service
  • To communicate effectively with all affected parties throughout the lifecycle of an issue or project
  • To maintain operational processes and procedures in the form of a knowledge base available to the entire IT Services team
  • To follow and contribute to a robust and documented change control process
  • To ensure all asset management procedures are followed
  • To accurately update and maintain information in the IT Service Management System
  • To contribute to operational reports
  • To assist in delivering IT strategic goals
  • To help identify and report on own development plans and training opportunities where possible. Contribute to own development through the staff performance review system and regular one to one meetings
  • Actively contribute to the development and improvement of the IT Service by scanning for appropriate new technologies and contributing to Service Improvement plans

After successful completion of an induction and orientation process, candidates will join one of the IT Service sub-teams, where they will receive mentoring and support from colleagues in order to support them in their role. The work pattern is four days per-week working, with one day per week for study (term-time), and five days per week working (non term-time).

Requirements and prospects

Desired skills

  • Excellent communication skills, telephone manner and personal presentation
  • Excellent organisational skills
  • You will be a self-motivated achiever who gains satisfaction from providing excellent
  • customer service
  • Ability to meet targets, service levels and KPIs
  • Ability to work as part of a team
  • Ability to use own initiative and troubleshoot effectively
  • A keen interest in IT/technology


Personal qualities

  • Enthusiastic
  • Customer-focussed
  • Keen-to-learn
  • IT-savvy


Desired qualifications

  • Level 3 qualification in IT, Computer Studies or related discipline
  • Willingness to undertake further studies in pursuit of a Network Engineering (Cyber Security) BSc Hons qualification at B&FC
  • Vendor IT qualification such as Cisco ICND1/2, MCP, CompTIA, or similar

Experience:
  • Familiarity with the Windows 10 operating system and common applications such as Microsoft Office
  • One years' experience of working in an IT Support Team
  • One years' experience of supporting, configuring and troubleshooting IT equipment/devices/systems
  • One years' experience of supporting classroom IT technology
  • Experience of working with an IT Service Management solution
  • Experience with asset management solutions
  • Experience with Windows Server operating systems
  • Experience with Linux operating systems


Future prospects

  • Possible full time position on successful completion of apprenticeship


Things to consider

  • Please access the link below to apply for the Apprenticeship
  • https://currentvacancies.blackpool.ac.uk/vacancy/it-services-degree-apprentices-422562.html
  • This is a fixed-term opportunity that will run alongside the duration of the Apprenticeship.
  • Salary £10,000

How to Apply:
  • Before applying for this role please read the Job Description and Person Specification to ensure that you meet the criteria for this role
  • If you are interested applying for this role, please click on the 'apply for this job' button and complete the online form

Please access the link below to apply:
  • https://currentvacancies.blackpool.ac.uk/vacancy/it-services-degree-apprentices-422562.html
  • In order to apply for this role the on-line form must be completed.
  • Please note the supporting statement within the online form has a limit of 1000 words so please be concise with your evidence
  • You also have the option to upload your CV in support of your application at the beginning of your application

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