Customer Success Analyst Apprenticeship

Recruiter
WHITEHAT GROUP LIMITED
Location
91 93, Baker Street, London, W1U 6QQ
Salary
£22,000.00 annually
Posted
12 Nov 2020
Closes
07 Dec 2020
Ref
VAC001665395
Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
December
Duration
Permanent
Duties will include:
  • Communicating with the CSMs (Customer Success Managers) to understand their priorities for the coming week and month, to identify where you can support
  • Reviewing data on internal systems such as Tableau, and speaking with coaches to get apprentice-level insight, to pull together Quarterly Business Review slide decks
  • Providing administrative support for communications to clients
  • Dealing with questions from coaches about clients
  • Communicating with clients over email, phone and zoom about day to day issues
  • Working with the Delivery Operations team on process improvements identified during cohort launches


Requirements and prospects

Desired skills

  • Excellent organisational, time management and prioritisation skills
  • Drive and determination to succeed at a high pace and complex environment
  • Excellent team player, who builds trust and credibility with colleagues across the business
  • Excellent relationship and communication skills with clients


Personal qualities

  • Unafraid to ask for help
  • Takes ownership and uses initiative when problem solving
  • Leadership and accountability to fix problems where you find them
  • Strong computer skills, and be able to work with our key systems such as G-Suite, Tableau, Hubspot (training will be provided)


Desired qualifications

  • Five GCSE grades C - A* (4-9) or equivalent, including English and maths
  • Level 3 qualification (A level, BTEC or equivalent)
  • Six months' admin experience


Future prospects

After your Project Management apprenticeship progress into Project Management, Digital Transformation Manager, Business Development Lead, Programme Manager, Transformation Director and Process Transformation Director or other management roles within your field.

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