Field Technician

Virgin Media
£17,000 + salary progression and amazing benefits
13 Nov 2020
30 Nov 2020
Role Type
Start Date
12-18 months

**Start dates available from 11 January 2021**

Even in these challenging times, we remain committed to doing all we can to keep our customers connected to the things and people that really matter.  That means we’re still looking for our next intake of apprentices to join us this September as Field Technicians. 

So we can continue recruiting in a way that’s safe for everyone, we’ve made our application and assessment processes completely digital.

If you’re ready for a new challenge with Virgin Media, read on...

Want to join the frontline of one of the UK’s most free-thinking and fun-loving companies? Are you keen to continue studying, learning and working towards professional qualifications? Join us on our 15-month Field Technician Apprenticeship Scheme and you can do both.

Who are our Field Technicians?
They’re the people who dazzle our customers every day, by visiting them in their homes, installing or fixing their products and providing them with a friendly, knowledgeable service following every visit. Our Field Technicians also provide services to small business customers including shops, offices and homeworkers.

Let’s talk about what you’ll be doing…
Do you have a driving licence? Good, because you’re going to need it! You’ll spend your days driving across the region, connecting customers to everything that matters to them and offering them expert tips and advice. You will be required to support the growth of our business through the Tech Lead Referral scheme. It’s a fantastic opportunity for field based Technicians to engage with our customers whilst installing a service or fixing a fault and influencing them to refer Friends & Family through advocacy. The scheme is great for engagement, positive feedback from customers and the acquisition of new customers whilst earning yourself £50, so everyone’s a winner!

…and what you’re going to learn...
This apprenticeship teaches you everything you need to know about installing and repairing our phone, TV and broadband products. This includes learning how to:

  • Run cables
  • Measure and adjust signal levels
  • Make and change connections
  • Configure state-of-the-art equipment
  • Give customers the lowdown on how their services work


How are you going to get there?
The role suits tech savvy, hands on people who enjoy solving problems . You must also be comfortable working at heights in order to tackle those hard-to-reach cables! As well as having a full driving licence with no more than 3 points, you’ll need to be prepared to work shifts including weekends, although not to worry as we’ll provide your shift patterns 12 months’ in advance, so no nasty surprises!  You also need to be someone who is friendly and flexible and who can act as a great ambassador for our brand. During the scheme you’ll get to add lots more skills to your locker, along with the experience and understanding you need to move onwards and upwards through our company. Plus you’ll enjoy a great salary and amazing benefits from day one!

Apprenticeship: Level 2 Telecoms Field Operative

Duration: 15 months
Location: Nationwide (please check your area for our latest vacancies)
Requirements: It would be highly desirable that you already hold Maths and English GCSE's or equivalent (Grade 2 or above). Full UK driving licence with no more than 3 points.

Salary: £17,000 (additional £2,500 London Weighting Allowance for eligible locations) + salary progression and amazing benefits

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