Hospitality Team Member Apprentice

Location
The Barn Cafe, Saint Mary's Road, Great Bentley, Colchester CO7 8NJ
Salary
153.55 a week
Posted
16 Nov 2020
Closes
16 Dec 2020
Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months

Vacancy description:

We are looking to recruit a hospitality team member apprentice to work on front of house main duties are stated below.

Objectives:

  • To deliver the highest possible standards of service whilst actively improving turnover 
  • Deliver our business values with every interaction 
  • Always be part of the team and continually strive to enchance individual & team performance 
  • Be aware of the health and safety issues and help ensure the well-being of guest and colleagues 
  • 'Do that little bit extra' - constantly beat guest expectations 

Customer Service:

  • Making sure everyone feels welcome as they walk through the door 
  • Ensure that the customer receives 'hospitality' and make sure you understand their needs 
  • Respond quickly and efficiently to every customer request 
  • Continually improving standards of service 
  • Attention to detail at all times as everything matters 

Knowledge:

  • Excellent working knowledge of menu and special items - refresh knowledge on this every week 
  • Good working knowledge of the wine list, food menu, cocktails and all drinks 
  • Fully complete and comprehend your induction training pack 
  • Ensure you are properly briefed for each and every shift - Specials, availability recommendations etc 
  • Participate and support ongoing training from your manager 

Awareness:

  • Ensure restaurant looks its best at all times. Properly execute the restaurant cleaning rota 
  • Attention to detail - table setting, polishing cutlery, clean floors, tent cards and menus
  • Thoroughly complete opening and closing duties at the end of every shift
  • Ensure that every problem, however small, is dealt with immediately and the manager informed
  • Encourage communication- Inform the manger of any shortages/ shortcomings in our standards 
  • Look after the building and equipment. Report any problems immediately

Desired skills:

  • Good customer service
  • Able to work under pressure
  • Staying professional at all times 
  • Organisational skills 

Personal qualities:

  • Positive attitude 
  • Motivated 
  • Well presented 
  • Good punctuality 
  • Organised 
  • Hard working 
  • Good attention to detail 

Desired qualifications:

No required just looking for someone with good customer service skills and that is willing to learn on the job. 

Future prospects:

The potential to progress within the business or undertake further learning. 

Things to consider:

  • Must have your own transport or the easy ability to travel to and from work 
  • Be flexible with your working hours when necessary 
  • Able to work weekends and bank holidays 
  • Be prepared to learn new skills and knowledge whilst you work 

Apply for Hospitality Team Member Apprentice

Already uploaded your CV? Sign in to apply instantly

Apply




Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from UCAS by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on UCAS you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs