Medical Records Apprentice

2 days left

Harrogate and District NHS Foundation Trust
Harrogate District Hospital, Harrogate
Competitive salary
17 Nov 2020
27 Nov 2020
Role Type
Start Date
Harrogate and District NHS Foundation Trust cares for the population in Harrogate and the local area as well as across North Yorkshire and Leeds. We also provide children's services in the North East in County Durham, Darlington, Middlesbrough, Stockton-on-Tees, Gateshead and Sunderland.

Harrogate and District NHS Foundation Trust is one of only two trusts in Yorkshire and Humber to be awarded HSJ's Top 100 Best Places to Work. We believe that You Matter Most, and this is reflected in our values of Responsible, Respectful and Passionate. So if you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, Harrogate and District NHS Foundation Trust is the place for you.


**Please note if you have completed a qualification in customer services or administration equivalent to or higher than a NVQ Level 2 or have any degree, Masters or PHD you are not eligible to apply**

We are seeking positive, enthusiastic, self-motivated and quality-driven individuals to work in our busy Medical Records Department.

There are various teams with different roles within the Medical Records Department that together facilitate the smooth running of the Medical Records Library and Outpatient Access functions within Harrogate & District NHS Foundation Trust. You will spend time with various teams within the department.

The Retrievals and Preparation role includes:
  • gathering medical records required for outpatient appointments from the Medical Records Library and around the organisation using the appropriate aids (e.g. trollies/step stools)
  • updating the location of the medical records on the electronic tracking system
  • collating and filing the appropriate paperwork in the medial records ready for the outpatient appointment
  • some reception work, marking patients as attended on the electronic patient administration system and directing them to the correct waiting area

The Medical Records Library role includes:
  • tracking and filing medical records returned to the Medical Records Library using the appropriate aids (e.g. trollies/cages/stools/ladders)
  • delivering medical records around the organisation
  • remove medical records for archiving
  • maintaining an efficient and effective filing system

You will be employed on a 15 month fixed term contract on 37.5 hours per week (Monday-Friday, 08:30-17:00).

You will be expected to complete City & Guilds Level 2 Diploma for Customer Service Practitioners qualification within the 15 months. You will be supported by the training provider throughout. You will complete your study time during the working week, typically one day per week which will be completed onsite. You will also be required to complete any additional study which may be required outside of working hours as home study. Please note there may be additional study required dependent on your level of English and Maths. Further information on the Diplomas can be found via the Institute for Apprenticeships website.

For more information please contact Jo Higgins at

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We are an Equal Opportunities Employer and are signatories of the Mindful Employer Charter which underlines our commitment to enhancing the emotional wellbeing of all staff. This commitment begins when you apply to work at our organisation. We will support individuals through reasonable adjustments both at interview and during ongoing employment. In line with the principles of flexible working and improving work life balance, all advertised full time posts will be considered for job share or part time.

We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, physical or mental health condition, addiction or other healthcare need.

We take pride in being a partner organisation in the Yorkshire and Humber Clinical Research Network and are committed to supporting research activity as part of the services we provide. We have research projects running across all specialties which are providing evidence and informing local and national practice.

Applicants who require Tier 2 immigration status to work in the UK are welcome, but such candidates will not be appointed to the post if there are a sufficient number of other suitable candidates, as the employing body will, in those circumstances, be unable to satisfy the Resident Labour Market Test requirements, as required by UKVI. All applicants must state their current immigration status, including expiry dates, on their application.

All job offers are subject to Agenda for Change T&C's, excluding medical posts. Offers may also be subject to a Standard or Enhanced Disclosure and Barring Service certificate, dependent on the position.

HDFT takes its responsibility for the Safeguarding of Children & Vulnerable Adults seriously. Each member of staff must comply with the HDFT policy, procedures and strategies relating to Safeguarding.

In submitting an application form, you automatically authorise the Trust to confirm any previous NHS service details via the ESR IAT process, should you be appointed.

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

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