Apprentice

Expiring today

Recruiter
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Location
Carleton Clinic, Carlisle
Salary
Competitive salary
Posted
20 Nov 2020
Closes
29 Nov 2020
Ref
263-SS20-105-SF
Role Type
Apprenticeship
Start Date
Ongoing
Duration
Permanent
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is one of the largest healthcare Trusts in the country. Serving a population of 1.7 million, with a budget of circa £380 million and 7,000 staff, we work from over 70 sites across Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside, Sunderland and Cumbria.

We have been rated outstanding by the CQC and in November 2017 won the prestigious HSJ Award for Provider of the Year.

We provide a diverse range of specialist and generic health care services to both children and adults, their families and carers and we have a number of regional and national specialist services to England, Ireland, Scotland and Wales.

As an Organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

We welcome applications irrespective of people's age, gender, race or ethnicity, religion or belief (With the exception of Chaplaincy Posts), sexual orientation, disability including mental health conditions or other personal circumstances, and are particularly keen to receive applications from:
  • people from a Black, Asian or minority ethnic background.
  • disabled people whether their impairments are physical, sensory, cognitive or hidden.
  • those who have lost their employment during this pandemic or who have been out of work for a period.

We are committed to the health and wellbeing of our staff and we have a number of initiatives and support for staff including access to psychology and counselling services. We are proud to be recognised as a mindful employer.

We have Maintaining Excellence level in the Better Health at Work award and also achieved the Investors in People Health and Wellbeing Award.

The Trust is committed to achieving high standards of health for its service users, staff and visitors providing a safe environment for staff, we operate a smoke free policy on all sites.

An exciting opportunity has arisen: Undertake an Apprenticeship in Customer Service/Business Administration within Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust. This course provides excellent opportunities for personal and professional development and real-life business experience - this includes ongoing support from our team.

Apprenticeships include on-the-job training (80%) (time spent within the workplace to develop skills) and off-the-job training (20%) (working with a trainer to gain a technical qualification and gaining Functional Skills (if required)).

The qualifications include:
  • Level 2 Customer Service Practitioner/Level 3 Business Administration
  • Functional Skills (Maths and/or English) (Level 2).

All of the training will be carried out on site or online and won't require any travelling outside of the Trust.

Below is a brief outline of a range of tasks you could be expected to carry out:
  • Taking phone calls from clients
  • Meet and greet at reception
  • Ensuring reception/waiting area is kept tidy and clean
  • General secretarial duties i.e. copy typing, arranging appointments and diaries
  • Maintaining staff telephone contact list
  • Manage stationary
  • Sort post - incoming/outgoing
  • Manage email inbox
  • Data input
  • Organising files
  • Report writing
  • Printing

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Placements

We have vacancies based at the following sites. You will need to ensure you are able to travel to and from these areas: - Carleton Clinic x6 (Carlisle) - Brookside Centre x1 (Wigton) -

For further details / informal visits contact:

Name: Connor Massey

Job title: Progression Coach and Mentor

Email address: connor.massey@cntw.nhs.uk

Telephone number: 07534 927980

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All of our clinical posts (and certain others), are subject to DBS clearance prior to commencement.

Applications from candidates who require Tier 2 immigration status to work in the UK are welcome, but such candidates will not be appointed to the post if there are a sufficient number of other suitable candidates as the employing body will in those circumstances be unable to satisfy the Resident Market Labour Test, as required by the Border immigration Authority. Please check with the appointing manager for the post that sponsorship can be offered prior to applying.

In view of recent changes to Home Office Immigration Regulations all applicants must state their current immigration status, including expiry dates.

Please note if you are external to Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust you will be subject to a six month probationary period (this does not apply to those not under Agenda for Change Terms and Conditions of Service).

You will also be encouraged to complete your Mandatory training via E-learning before you commence into post.

After applying on NHS Jobs, your submitted application will be imported into our Third party recruitment system - Trac Jobs. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, all communication will come via apps.trac.jobs. By applying for this post you are agreeing that the employing Trust (CNTW) can transfer the information contained in this application to its preferred applicant management system, in this case Trac Jobs.

If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas .

To stay safe in your job search we recommend that you visit SAFERjobs ( https://www.safer-jobs.com ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

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