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Apprentice Administration Assistant

Employer
NHS Devon Clinical Commissioning Group
Location
Pomona House, Torquay
Salary
Competitive salary
Closing date
30 Nov 2020

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About us

The Devon System are working together to improve the health and wellbeing of local people.

As a system, we face considerable challenges and as we move into the future, we will need to focus on a number of key areas including:
  • Seek solutions that work for the system as a whole.
  • Standardise practice and services where it makes sense to do so.
  • Focus on cost reduction and cost containment.
  • Recognise that participation will be required at system, locality, neighbourhood and organisational level on the priority areas.
  • Invest in out of hospital models which are right care in the right place.
  • Ensure equitable distribution of funding and outcomes by locality.
  • Prevent investments that total more than the funding allocation growth received into the system.
  • Consider financial decisions alongside quality, safety and any impact on patient experience of care.
  • Share risks and benefits across the system and ensure they are fully understood by all parties.

As part of the Devon System, NHS Devon Clinical Commissioning Group is one of the biggest CCGs in England, serving a patient population of nearly 1.2 million people with a budget of more than £1.8 billion and is a key component of our Devon Health and Care System.

We plan local healthcare and buy services, including acute, community, mental health and ambulance services.

Our diverse area of operation includes the cities of Plymouth and Exeter, remote rural areas such as Exmoor and Dartmoor, and coastal areas including Torbay and Ilfracombe. We work closely with three main local authorities: Devon County Council, Plymouth City Council and Torbay Council.

We work with our local communities and other partners in our area, to improve people's health and make sure they can receive high quality, local services.

We face considerable challenges and to tackle these we have six shared ambitions as a system for the next ten years:
  • Effective and efficient care
  • Integrated Care Model
  • A Devon-wide deal
  • Children and young people
  • Digital Devon
  • Equally Well


  • We need a highly motivated Apprentice Administrator to join the Nursing and Quality team based at the CCG Torquay to provide administration support to the Nursing & Quality directorate and wider CCG footprint.

    The role involves working with the Learning Disability and Autism Programme (LDAP) assisting with the setup of Care Treatment Reviews (CTRs - adults) and community Care Education Treatment Reviews (CETRs for children and young people). The applicant will be confident in handling and processing complex and sensitive information about individuals.

    The team works with its providers to confirm commissioning responsibilities for patients following detention under the Mental Health Act receiving details of care provision and financial commitments.

    Further duties will include:

    Monitoring and responding to queries from generic email boxes, involving uploading and adding information to the CCG's database.

    Liaising with internal and external colleagues to gather information in response to data requirements via different communication methods.

    A flexible approach to a varied workload and an understanding of prioritisation are key in this fast-paced environment.

    The essential qualifications and experience of this role are:

    Good general education to GCSE grade A-C or equivalent; must include English Language and capable of achieving Level 2 literacy

    Working knowledge of Microsoft Office packages, email and internet

    Completing tasks/projects as part of a team

    Good communication skills

    Ability to deal with telephone enquiries politely and efficiently

    Able to prioritise workload using own initiative

    Good organisational skills

    Commitment to undertake and complete learning activities which are part of the role and the apprenticeship qualifications

    Flexible approach, willing to undertake a range of duties as required.

    For an informal discussion about this vacancy please contact:

    Karen Morrison

    Phone number

    Email address

    [email protected]

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    The CCG uses the Disclosure and Barring Service (DBS) to help us make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children (for specific positions included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975).

    Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Border Agency requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information and to self assess the likelihood of obtaining a Certificate of Sponsorship, please visit the UK Border Agency website.

    All disabled applicants who meet the essential criteria in the job description will be invited to interview.

    Parking is not guaranteed at all CCG sites. Please discuss requirements and availability of parking with the recruiting manager.

    We will consider requests for flexible working for all positions that we advertise.

    Please note:
    • Where the post is a temporary position there may be a possibility of the post becoming permanent.
    • All posts can be considered as development opportunities if applicants do not meet the essential criteria at the time of appointment but would be able to meet this in a reasonable time frame.
    • Vacancies may close early if a high volume of applications are recieved.


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