Apprentice IT Systems Analyst

Canny Clever Ltd
51 Royal Quays Outlet Shopping Cent, Coble Dene, North Shields, NE29 6DW
£19,000.00 annually
23 Sep 2020
13 Feb 2021
Role Type
Apprenticeship, Higher
Start Date
We are looking for a responsible Apprentice IT Systems Analyst who has practical experience of working in an IT role, to perform a variety of technical and installation tasks.

To assist in all technical aspects of our business, while working towards a higher (Level 4) apprenticeship.

Duties of the Apprentice IT Systems Analyst include providing support to our employees, customers, business clients and suppliers, while recording all details in the company's electronic systems.

This list is provided as an indicative guide to expected duties only.
  • Diagnose, repair, install and maintain computer and other IT related equipment and services
  • Answering and directing phone calls
  • Organising and scheduling appointments
  • Assist in the preparation of regular scheduled reports
  • Follow office policies and procedures
  • Maintain records held in companies' electronic systems
  • Provide general support to visitors
  • Act as the point of contact for internal and external clients
  • Any other reasonable duties required by company management

Requirements and prospects

Desired skills

  • Has at least 12 months experience of working in an IT role and has gained knowledge of types of IT systems
  • Excellent knowledge of office equipment, like printers and fax machines
  • Proficiency in MS Office, Server 2016 and 2019, Active Directory Infrastructure and Office 365
  • Excellent time management skills and the ability to prioritise work
  • Attention to detail and excellent problem solving skills
  • Excellent written and verbal communication skills
  • Strong organisational skills with the ability to multi-task

Personal qualities

  • Enthusiasm for IT and excellent customer service
  • Able to work weekends and evenings
  • Flexibility to work across all company premises and operations
  • Flexibility to work away from home or attend trade events on occasion
  • Able to reach our Gosforth/North Shields base within a reasonable travelling time from your home address
  • Well-presented and punctual
  • Willingness to work towards Advanced Level 4 IT Related Apprenticeship

Desired qualifications

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English
  • An existing Level 3 qualification in IT (or equivalent)

Future prospects

It is anticipated that the successful candidate will progress onto an in-work degree (or equivalent) accredited training course with Canny Clever IT Service Centres Limited once the Level 4 apprenticeship is completed.

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start date are subject to change.This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at any level providing you meet the eligibility criteria and are learning substantive new skills.

Please note,if you have been progressed, you will be contacted to complete a telephone interview. Please expect to receive a call from us within 5 working days.Applicants must go through this telephone procedure for your application to be progressed.

Please be aware that as Northern Skills Group provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.

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