Customer Success Executive Apprentice

5 days left

Alphalake Technologies Ltd
7 Pancras Square, London, N1C 4AG
£166.00 per week
16 Dec 2020
25 Jan 2021
Role Type
Apprenticeship, Higher
Start Date
Alphalake Ai is a start-up company seeking an eager to learn and confident Sales Apprentice (Customer Success Manager). The successful candidate needs to be a highly motivated self-starter who is good at problem-solving and eager to learn. The successful candidate will also be a highly valued member of the international sales and solutions team helping to uncover leads in the NHS and UK Healthcare. This is a great opportunity to start your career!

Job duties will include:
  • To proactively seek new business at every opportunity
  • Consistently convert new leads into spending accounts
  • High levels of proactive outreach is required across LinkedIn and also Twitter for "social selling" into the Digital Health sector
  • Comfortable building relationships via WhatsApp, Email, and telephone
  • Connecting with and engaging decision-makers and influencers in healthcare and life sciences in tech, finance, HR leadership roles
  • To execute the brand-specific strategy developed with the senior management team
  • Carrying out sales calls via phone, video conference, demos, and in-person
  • Taking a keen interest in the technology and solution we sell, but also the competition to have a broad sense of the industry
  • Keeping abreast of emerging technology and innovation in healthcare and life sciences
  • Building strong relationships with key clients on various levels in end-user and channel companies
  • Building and managing a portfolio of accounts to manage through an account management plan
  • Working remotely across modern sales, marketing, and collaboration tools
  • Talking confidently to the customers about the solutions and products the company offers, as a result of product training provided
  • Providing business proposals with support from a team of specialised consultants to assist with pre-sales and solution design
  • Conducting market research activity and keeping abreast through social channels emerging solution in the digital health industry
  • Be comfortable working towards goals, deadlines, and KPI targets
  • Experience working in a business to business (B2B) client-facing role and working in digital health or NHS / healthcare will be seen as a strong advantage
  • Strong communication skills and a love of working with people, in order to uncover and nurture new client relationships is required
  • Strong relationship-building skills are required
  • Be able to quickly produce quotes using our sales automation platform
  • Be available to meet customer needs during business hours and liaise with suppliers and tech partners to obtain the best possible pricing
  • A passion for innovation and technology. An interest in or understanding of RPA and automation would be a strong advantage although not essential
  • Capable of complex solution sales is required
  • Experience working in the health sector would be an advantage
  • Knowledge and experience working with business collaboration tools such as Google Chat, HubSpot, Trello, Teams would be helpful
  • Experience delivering high-quality service and results to clients while meeting business targets
  • Attention to detail and good project management skills to manage the pitch process and ongoing client relationships is required
  • A high standard of business-level proficiency in English is required. With much emphasis now on building relationships remotely across digital forums, a proven ability to build a rapport in written emails and messages is essential

Full training will be given in order to complete the above duties to the best of your ability.

Boom Training will also provide support and guidance to guide you through your apprenticeship modules.

Requirements and prospects

Desired skills

  • Strong verbal and written English skills
  • Confidence
  • Strong communication skills
  • Customer service skills
  • A polite and confident telephone manner
  • To be a team player
  • Eager to learn
  • Strong career ambition
  • Very strong people skills must be an outgoing "people person"

Personal qualities

  • Punctual
  • Outgoing
  • Focussed
  • Enthusiastic
  • Engaging
  • Committed
  • Reliable
  • Organised

Desired qualifications

  • GCSEs in maths and English (A*-C) or (9-4) or equivalent

Future prospects

If satisfied with the individual a full-time position would be offered.

Salary would be discussed at the end of the apprenticeship. The National Minimum Wage will be offered at the end of the 12-month contract;however, we would expect this to be higher, but would also depend on different skills the individual would show. This will be assessed and discussed before the full-time position is offered. Bonus and KPI incentives would also be applicable.

Continuous progress is something we would expect from the individual. This is where the skill of eagerness to learn and proactivity would be assessed. Continued training will be provided through our partner programs.

Things to consider

  • Must be self-motivated
  • Be comfortable working from home
  • Must have a good internet connection
  • Driving license would be an advantage

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