Non-clinical Auditor

South Central Ambulanc
Competitive salary
13 Jan 2021
16 Jan 2021
Role Type
Start Date
An exciting opportunity has arisen to join the Covid Response Service (CRS) as a Non-Clinical Auditor. This role is essential in ensuring that the Service adheres to the clinical governance audit requirements by ensuring that necessary quality standard audits are carried out in accordance with agreed Key Performance Indicators relevant to Covid Response Service.

The role will combine all the elements of audit, feedback advice to CRS staff in relation to call handling processes working with the Contract Performance Managers s to ensure provision of initial and remedial coaching and support as required. You will contribute to investigations through completion of call audits.

Your knowledge and experience will be vital in ensuring ongoing support of the Call Agents and will foster good working relationships with colleagues.

In the current role audits will be undertaken remotely, however you will be working as part of an audit team and work closely with the Clinical Assurance Team Leader to ensure that the service adheres to the quality standards for Covid Response Service.

You will assist the Clinical Assurance Team Leader and Clinical Governance Lead in the promotion and dissemination of information related to audit, as well as providing analysis of information as required - e.g. call handling audit, standards achieved etc.

You will act as a positive role model to all staff within CRS

We are happy to look at Full Time and Part Time availability for this role.

Initially we are able to offer a Fixed Term role until 31 March 2021. Any extension will be dependent on business requirements.

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Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets) Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.

We do require three years' worth of references (with no gaps) please be sure to provide sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.

The benefits bits:
  • Starting holiday entitlement is 27 days per annum, pro rata, plus bank holidays;
  • USH is paid in line with section 2;
  • All employees are automatically enrolled into the NHS Pension scheme (or NEST);
  • We operate from a comprehensive set of policies;
  • We operate regular staff surveys and our staff are encouraged to develop transferable skills and experience;
  • We work in partnership with our trade unions;
  • Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview;
  • As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required;
  • South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy. We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

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