Operations Service Centre Training and Audit Officer

Lincolnshire Community
Lincoln, Lincoln
Competitive salary
13 Jan 2021
20 Jan 2021
Role Type
Start Date

We Listen, We Care, We Act, We Improve

We listen: we engage with everyone we work with, we are united, we are always positive

We care: everyone is valued, respected and developed, knowledge and skills are nurtured, success is celebrated

We act: clear goals and right resources, freedom coupled with accountabilty, emphasis on simplicity

We improve: we are creative, resourceful and innovative, integrated and collaboration is the way forward, we're always striving to do better

....Fit for now, fit for the future.

REMEMBER - Please ensure you read all information prior to applying for any job roles. Note any applications via agency will not be accepted.

We are Lincolnshire Community Health Services NHS Trust (LCHS), the primary community healthcare provider in Lincolnshire delivering community-based services aimed at supporting people to manage their own health closer to home an reducing the need for people to go into acute hospitals. We are rated 'Outstanding' by the Care Quality Commission and are playing an integral part in shaping future health service provision countywide alongside partner health and social care organizations.

An exciting new role has arisen within the Operations Service Centre, a department who has a strong focus and desire for continuous learning and improvement at all levels of the trust.

This is a real opportunity to enhance the education and audit requirements for the Operations Centre, making a difference in how we embed transformational change and provide continuous on the job learning.

We are looking to attract a flexible, organised and improvement focussed individual to support the teams based at Beech House in Lincoln.

The role holders will demonstrate strong organisational skills and be responsible for the delivery of first class training and education support to the Ops Centre team and new starters. Enabling staff to have the right skills and knowledge, to provide outstanding patient care is at the core of this role.

Reporting to the Operations Service Centre Manager, you will be responsible for ensuring the staff within, have the necessary tools to deliver a proactive and outstanding service across the organisation. This role is also responsible for the newly designed apprenticeship scheme within the Centre together with audit requirements, for new and existing staff.

Other key elements of this role include; supporting the completion of the Centre Skills Matrix, Audit process and the policies and procedures relating to "on the job" tasks for the Centre.

You must hold a relevant degree or the ability to demonstrate relevant work experience, in addition to evidence of relevant and continuing professional development (CPD).

NHS experience and evidence of working in a training and mentoring role is desirable, as is the ability to work at high levels with managerial colleagues.

Due to the nature of the service and the type of information to be managed, you will need to be able to exercise a high degree of accuracy, sensitivity and confidentiality.

Minimum essential criteria must be met in order to be shortlisted

For further details / informal visits contact:

Name Melanie Ralph

Job title Operations Service Centre and Transformation Lead

Email addressmelanie.ralph1@nhs.net

Telephone number 075783 127261

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Based on feedback from our staff, we have been named among the Health Services Journal's (HSJ) and Nursing Times' top 100 'Great Places to Work'. We're in the top 20 per cent of all community trusts for overall staff engagement in the 2014 NHS National Staff Survey

Important Information: All new employees will be subject to a charge if a DBS check is required for the post. The Disclosure & Barring Service application form (formerly CRB) will be provided by LCHS and the fee will be deducted from your salary over a maximum of a 6 month period.

Any existing employees who require a DBS check as part of the application process will be subject to a charge for that DBS check.

We are a Disability Confident employer ensuring that disabled people have the opportunities to fulfil their potential and realise their aspirations.

Support and/or assistance with completing an application form is available from the Workforce Services Team by calling 01522 308700.

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