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Business Analyst Apprentice

Employer
WNS Global Services
Location
Malta House 36-38, Piccadilly, London, W1J 0DP
Salary
Competitive salary
Closing date
16 Feb 2021

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Main Duties/Responsibilities:
  • Provide 2nd line functional and technical support on insurance or core industry platforms
  • Take ownership of problems, perform a diagnosis and fix issues remotely or on-site
  • Document all calls on the call logging system
  • Strive to ensure all SLA's are met professionally and efficiently with a focus on customer service
  • Work effectively and productively with 3rd line support staff at BCA or external partners
  • Maintain user security on all systems
  • Provide data analysis and report writing skills to the various business groups and help streamline group reporting
  • Participate in the scoping, requirements gathering, planning and delivery of software changes or projects, including articulating, understanding and documenting business requirements, compiling business cases and technical documentation as part of the handover to live operational teams
  • Work with internal technical and operational staff and 3rd party suppliers to achieve successful delivery and transition into live operations


Requirements and prospects

Desired skills

  • Good communicator
  • Sound knowledge of technology
  • Ability to develop relationships with 3rd party suppliers and manage issues
  • Ability to work with other support teams, suppliers and BCA staff in UK and mainland Europe
  • Ability to prioritise and plan implementation of maintenance support items and small changes
  • Understanding of technology projects including software and infrastructure engineering
  • Office 365 and/or Google product suite
  • Azure, PowerBI SharePoint


Personal qualities

  • Excellent communication skills
  • Team player
  • Enthusiastic and driven with a desire to succeed and to help others to succeed
  • Keen to learn


Desired qualifications

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)


Future prospects

  • The role offers long term security and the opportunity to progress into a permanent position

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