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Customer Support Engineer

Employer
Welsh Government
Location
ITCS 1 North Road Bridgend Industrial Estate Bridgend CF31 3TP
Salary
£18,000 per year
Closing date
26 Jan 2021

View more

Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
Start Date
Ongoing
Duration
Undisclosed

Job Details

About the apprenticeship

Duties

Hardware repairs
Day to day desktop support
Prioritise and manage own dashboard/workload - taking jobs through from start to completion
Speaking with customers via email and phone for initial requirement capture whilst building positive working relationships with customers and other third party professionals
Remote troubleshooting and fault finding
Respond within agreed time limits and SLA's
Install, configure and repair hardware including installation of operating systems and applications
Monitor systems and networks, undertaking fault investigations in local and wide area environments
Supporting companies through various accreditations and audits
Installation and monitoring of various backup solutions
Installation, configuration and provisioning of VoIP telephony solutions
Maximising network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation
Securing network system by establishing and enforcing policies, and defining and monitoring access
Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations
The support, configuration and administration of firewall environments in line with IT security policy
Configuration of routing and switching equipment

Additional information

What are the benefits of working for ITCS?
- Flexible approach to working with both on site and desk based tasks.
- Access to a fleet vehicle for visits to customer sites
- Equipment provided i.e. laptops, tablets etc.
- Company and team social events
- Gym membership contribution
- Access to exclusive deals
- Cycle to work scheme
- Company pension
- On-site parking
- Holidays including bank holidays
- Training and education plans
- Progression opportunities
- Opportunity for on-call and overtime hours in evenings and on weekends
- Competitive salary - permanent position
- Full uniform

Requirements

Skills

Strong telephone manner and customer service skills
Desktop PC Support & Repairs
Windows Server 2008 through to 2019
Microsoft Exchange
VPN Technologies
Office 365 Administration
Active Directory
VoIP systems
Networking (DHCP, DNS, TCPIP)
Wireless Networking
Firewall and Network Security Technologies
Hyper-V, VMWare, SAN, NAS
Automation and Scripting using PowerShell

Qualifications

N/A

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:

Qualification:
Customer Service Level 2

About the employer

ITCS 1 North Road
Bridgend Industrial Estate
Bridgend
CF31 3TP

Disability confident

Yes

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Suitable candidates will be notified of interview as appropriate

Company

Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

Company info
Website

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