IT Helpdesk Analyst Apprentice

Recruiter
THE CONFIG TEAM LIMITED
Location
West Lancashire Investment Centre, Maple View, Skelmersdale, WN8 9TG
Salary
£17,000.00 annually
Posted
03 Feb 2021
Closes
25 Feb 2021
Ref
VAC001679965
Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
March
Duration
Permanent
As an IT Helpdesk Analyst, you will be working for a logistics specialist organisation, who deliver innovative logistic related solutions.

Your responsibilities as an IT Helpdesk Analyst will include:
  • Providing IT ticket and 1st Line support to internal and external customers within agreed SLAs
  • Assisting with internal IT, hardware and device management and asset tracking
  • Granting system access as requested and approved by appropriate stakeholders
  • Assisting with the management of the Helpdesk system by taking ownership of new ticket and email allocation and monitoring
  • Ensuring that security, service and compliance are monitored and in line with agreed ISO & ITIL standards, assisting with process documentation as necessary


Requirements and prospects

Desired skills

  • IT literate with good knowledge of the Microsoft suite of applications including Office365, Excel and PowerPoint
  • Experience in setting up hardware and/or software for desktop or mobile applications
  • An understanding and/or basic knowledge of SAP or similar ERP systems, specifically within logistics
  • Advanced knowledge of the Microsoft Office Power applications
  • Has a basic understanding of at least one programming language
  • Experience of the new employee process in relation to IT equipment setup
  • Experience of asset tracking and software and hardware device management
  • Knowledge and understanding of networks and concepts
  • Previous IT or technology support desk experience and working to SLAs
  • Previous experience in a customer service position


Personal qualities

  • Ability to manage own time and resources effectively
  • Accepts accountability for own responsibilities and actions
  • Good stakeholder management and relationship building skills
  • An analytical thinker with a good attention to detail


Desired qualifications

Educated to at least GCSE or equivalents at grade C/4 or above.

Future prospects

You will gain a wealth of valuable experience which will instil you with the knowledge, behaviours and attitudes to embark on a rewarding career.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

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