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IT Support Apprentice

Employer
Professional Apprenticeships
Location
Emersons Green, Bristol
Salary
£10,000 - £12,000
Closing date
9 Mar 2021

View more

Specialism
IT
Sector
Technology
Role Type
Apprenticeship
Start Date
Immediate
Duration
Undisclosed

Job Details

Are you passionate about computers?

Have you studied IT at college?

Would you jump at the chance to use your skills in a rapidly expanding IT company In Bristol?

This is an excellent opportunity for someone wishing to get involved in many different aspects of IT in a growing business in Emersons Green, Bristol. All technical training will be given in-house and the Level 3 Apprenticeship will be in Infrastructure Technician with professional Apprenticeships.

Responsible for logging and trouble-shooting customer technical issues. You will need to be a passionate customer advocate who possesses the right balance of intuition and resourcefulness to deliver a world-class customer experience.

This is an amazing opportunity for the right candidate to indulge their passion for IT and begin a career in the industry, learning from IT professionals.

Responsibilities

  • Delivering frontline support to clients and will therefore be required to build rapport and have a friendly telephone manner. Technical support will be related to computer systems, hardware, or software.
  • Responding to queries, running diagnostic programs, isolating problems and determining and implementing solutions
  • Follow up with customers to ensure the issue has been resolved to high levels of customer satisfaction.
  • Prioritising and managing assigned workload
  • Exceeds the expectations of internal and external customers through the quality of customer service, meeting their needs and demonstrating the added value of the service provided
  • Build key relationships with key technical contacts at client sites and third parties
  • Escalation of hardware and software issues to the relevant parties
  • Escalation of Active Directory, Hardware, Backup and Windows Server issues to the relevant parties
  • Installing software of a variety of devices

Requirements:

  • Have a passion for technology
  • Able to understand a range of different customer environments
  • Motivated, Time Management, Planning & Control
  • Good understanding of Windows desktop operating systems
  • Experience with mobile devices such as laptops and tablets
  • Have good telephone and customer service skill
  • English & Maths at minimum C equivalent grade
  • A relevant qualification in IT – BTEC / A-Level

This incredible role will not be around for long so apply ASAP! We’ll be closing the vacancy once we have the required number of applicants.

Company

We're Professional Apprenticeships, a South West based apprenticeship provider, with a mission to help applicants find and secure their dream apprenticeship! 

Although we have over 50 years’ experience between us now, we were once former apprentices ourselves. So we know first-hand the possibilities unlocked by a well-planned apprenticeship.

There are many misconceptions about apprenticeships. Today young people visualise apprenticeships as a viable alternative to university. Over 8,000 local businesses employ apprentices to further develop their workforce.

We place more emphasis on the recruitment and matching process to ensure that both the young person and business can be sure they find the perfect match.

Check out our current apprenticeship vacancies now!

Company info
Telephone
0117 422 4000
Location
Filwood Green Business Park, 1 Filwood Park Ln,
Bristol
Bristol
BS4 1ET
GB

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