Apprentice Software Support Engineer

Expiring today

Synergy (High Wycombe) Ltd
Synergy House, Hillbottom Road, High Wycombe, HP12 4HJ
£20,000.00 - £25,000.00 annually
02 Dec 2020
27 Feb 2021
Role Type
Apprenticeship, Higher
Start Date

Business Application Service Desk:
  • 2nd line support for all Business Application support
  • Ensuring all issues are logged and categorised and internal SLAs are achieved
  • Researches trouble issues which affect multiple clients
  • Reviews checklists and test scripts
  • Works with vendors to resolve 3rd level issues and implement changes

Business Application Development:
  • Build up knowledge in VBScript to support take on some internal development / bug fixes
  • Implement new low code functionality into current Business Applications
  • Exposure to MSSQL T-SQL to expand current data warehouse and review data issues

  • Creates, modifies and reviews documentation for Business Applications
  • Develops and delivers documentation to ensure appropriate end-user support

Vendor Management (including SLAs):
  • Various KPI and report completion

Business Application Implementation:
  • Provides input during project planning and requirements phase
  • Supports the build / setup of the applications during the build phase
  • Assists with UAT and training to the Italian team
  • Builds / updates documentation to support the applications
  • Ongoing support post go live

Requirements and prospects

Desired skills

  • A demonstrable experience of IT knowledge such as PC building is desirable
  • Strong communication skills
  • Software troubleshooting skills
  • Self-sufficient and organised
  • Strong Microsoft Office Suite knowledge
  • Knowledge of VBScript and/or MSSQL T-SQL

You'll also have an understanding of, or be keen to learn:
  • Azure DevOps
  • D365 Power Platform (including Customer Engagement)
  • Project Management
  • D365 Finance and Operations

Personal qualities

You have a proven passion for coding / tech and can evidence this through prior qualifications such as A level Computer Science or college courses and you'll be honing your skills in your own time on platforms such as codecademy or w3schools and you are seeking a Level 4 Software Developer apprenticeship.

You'll have solutions / projects you've developed to show us where we can see good quality code with sound syntax and you'll enjoy problem solving.

Desired qualifications

Essential Qualifications
  • 7 GCSEs (or equivalent) at Grade C/4 or above including English Language and maths
  • 3 A levels or an equivalent college course or Level 3 apprenticeship

Although anyone with a Degree in Computer Science would not be eligible we are keen to hear from graduates in technical and non-technical disciplines that are looking to start their tech career in and exciting and demanding role

Future prospects

Opportunity to take further qualifications following on from the apprenticeship.

Similar jobs

More searches like this

Similar jobs