Apprentice Software Support Engineer

Expiring today

Recruiter
Synergy (High Wycombe) Ltd
Location
Synergy House, Hillbottom Road, High Wycombe, HP12 4HJ
Salary
£20,000.00 - £25,000.00 annually
Posted
02 Dec 2020
Closes
27 Feb 2021
Ref
VAC001669611
Specialism
IT
Sector
Technology
Role Type
Apprenticeship, Higher
Start Date
March
Duration
Permanent
Responsibilities:

Business Application Service Desk:
  • 2nd line support for all Business Application support
  • Ensuring all issues are logged and categorised and internal SLAs are achieved
  • Researches trouble issues which affect multiple clients
  • Reviews checklists and test scripts
  • Works with vendors to resolve 3rd level issues and implement changes

Business Application Development:
  • Build up knowledge in VBScript to support take on some internal development / bug fixes
  • Implement new low code functionality into current Business Applications
  • Exposure to MSSQL T-SQL to expand current data warehouse and review data issues

Documentation:
  • Creates, modifies and reviews documentation for Business Applications
  • Develops and delivers documentation to ensure appropriate end-user support

Vendor Management (including SLAs):
  • Various KPI and report completion

Business Application Implementation:
  • Provides input during project planning and requirements phase
  • Supports the build / setup of the applications during the build phase
  • Assists with UAT and training to the Italian team
  • Builds / updates documentation to support the applications
  • Ongoing support post go live


Requirements and prospects

Desired skills

Skills
  • A demonstrable experience of IT knowledge such as PC building is desirable
  • Strong communication skills
  • Software troubleshooting skills
  • Self-sufficient and organised
  • Strong Microsoft Office Suite knowledge
  • Knowledge of VBScript and/or MSSQL T-SQL

You'll also have an understanding of, or be keen to learn:
  • Azure DevOps
  • D365 Power Platform (including Customer Engagement)
  • Project Management
  • D365 Finance and Operations


Personal qualities

You have a proven passion for coding / tech and can evidence this through prior qualifications such as A level Computer Science or college courses and you'll be honing your skills in your own time on platforms such as codecademy or w3schools and you are seeking a Level 4 Software Developer apprenticeship.

You'll have solutions / projects you've developed to show us where we can see good quality code with sound syntax and you'll enjoy problem solving.

Desired qualifications

Essential Qualifications
  • 7 GCSEs (or equivalent) at Grade C/4 or above including English Language and maths
  • 3 A levels or an equivalent college course or Level 3 apprenticeship

Although anyone with a Degree in Computer Science would not be eligible we are keen to hear from graduates in technical and non-technical disciplines that are looking to start their tech career in and exciting and demanding role

Future prospects

Opportunity to take further qualifications following on from the apprenticeship.

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