Customer Service - Business Customer Support
What you’ll be doing
As part of our customer service team, you’ll be the first person our customers interact with, and it’s down to you to make sure they have a positive experience and resolve any issues first time around.
Business Customer Support Associates support our corporate customers, from small companies to global conglomerates. No matter who they are, you’ll own the relationship with them from beginning to end, and will be a first line advocate for BT. You’ll learn about our different products and services, how they can help our customers, and channel this into the service you give them. You’ll need to be forward thinking and proactive, making sure you’re anticipating their every need.
It’s key in this role that you enjoy working with people. Not every conversation you have with our customers will be easy. Even when things aren’t going right, you’ll need to make sure you create a collaborative working relationship with your customer. We’ll teach you how to listen, how to keep calm under pressure and how to relate to your customers, so you can really work out what is best for them. You’ll make sure that in the end, they have a great experience with us.
About the apprenticeship you’ll study for
As Customer Service Specialist, you’ll study for a Level 2 apprenticeship called Customer Service Practitioner.
- Your apprenticeship will run for 18 months
- You’ll spend a minimum of 20% of your time learning and studying. You’ll need to complete one “study work” day a week.
Completion of this apprenticeship will also make you eligible to join the Institute of Customer Service as an Individual member at Professional Level.
No formal qualifications are required to join our Apprentice Customer Service Practitioner Level 2 programme, however a good level of literacy and numeracy would be a distinct advantage.