Operations Apprentice

7 days left

Freight Logistics Solutions Skewfields Lower Mill Pontypool NP4 0XZ
Apprenticeship rates
22 Feb 2021
04 Mar 2021
Start Date
About the apprenticeship


An Operations Apprentice involves supporting the team of Transport Planners in key tasks of arranging the transport requirements of our customers by sourcing the right transportation for the job in hand. The Operations Department is a busy, fast-paced environment based around fulfilling customer needs as quickly and efficiently as possible.

Key tasks
• Dealing with transport enquiries - email or telephone
• Recording all key information for every transport booking - including collection address, delivery address, nature of goods to be transported, timescale for transportation, weight, dimensions, collection references & special requirements
• Completion of booking confirmations for all transport loads, both for customer and haulier
• Posting of available transport loads on FLS transport systems to ensure haulier coverage for jobs
• Ensure appropriate haulier & vehicle is selected for each job
• Recording key information on run sheets for each job - Purchase Order number, chosen haulier, comments, vehicle registration numbers
• Update of run sheets according to shipment progress - Yellow (due for collection), Amber (collected), Green (shipment completed)
• Obtaining signed proofs of delivery from hauliers for recording in FLS Client Portal & subsequent invoicing to customers
• Attracting and onboarding new haulage companies
• Adherence to FLS service model for key client deliverables & timescales
• Supporting other team members in meeting their objectives

Additional information

• The role will encompass an NVQ Level 2 in Business Administration
• This will require all tasks to be completed in the allocated timeframe and to a high standard, meeting Training Company deadlines and expectations
• An awareness of the activities of all supporting departments and activities will be included - finance, data & technology, marketing and client solutions as well as operations



• Team player - working with other team members to ensure all customer loads are filled each day
• Communication skills - both verbal and written (high degree of email and telephone traffic)
• Organisation and prioritisation of tasks
• Keeping colleagues and customers updated of progress
• IT literacy - basic IT skills including ability to use Excel, Word, Outlook and internal data systems
• Determination and willingness to see a task through to completion
• Desire to succeed and to progess through Apprenticeship into longer term career with FLS


No minimum requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
ISA Training Ltd

Business Administration Level 2

About the employer

Freight Logistics Solutions Skewfields
Lower Mill

Disability confident


Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Suitable candidates will be notified of interview as appropriate