Customer Service Apprenticeship

Recruiter
Confidential
Location
Littlehampton
Salary
10000.00 - 10000.00 GBP Annual
Posted
22 Feb 2021
Closes
22 Mar 2021
Role Type
Apprenticeship
Start Date
Immediate
Duration
Permanent
Job Title: Customer Service Apprenticeship

Location: Littlehampton

Salary: GBP10k per annum

Full time

Our client based in Littlehampton is looking to recruit a Customer Service Apprenticeship to help support the team and provide excellent customer service.

Responsibilities

Dealing with high call and email volumes and providing excellent customer service to our customers every time
Operating on multiple platforms in order to manage and update customer queries
Work proactively and collaboratively to ensure service standards are maintained and improved upon
Processing customer returns and damaged orders and raising claims with delivery partners
Contacting customers regarding negative feedback
Logging information on spreadsheets
Other typical clerical / administrative dutiesDesired skills

Excellent communication skills
Previous experience is a customer service role or similar role - desired
Good listening skills
Problem solving
Good telephone mannerPersonal qualities

A confident person who is able to speak with clients on a regular basis
Organised
Honest and reliable
Patient
Self-motivated

Desired qualifications

GCSE English and Math - minimum grade 4 / C (or equivalent)Prospects

We would hope and anticipate a permanent position being available at the end of this apprenticeship, it is for the successful applicant to demonstrate that they are the right candidate.

For more information please contact Angela Potter at Clearline Recruitment

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