IT Support Apprenticeship

Job Details:

Overview:

Here, you will complete a 15-month Infrastructure Technician Apprenticeship.

Responsibilities:

Handling technical and IT queries via chat, email, or phone call
Troubleshooting and diagnosing technical and IT problems
Providing solutions to technical queries
Escalation of issues into 2nd line where necessary
Maintaining and updating ticket system
Making and maintaining accurate records
Supporting colleague with hardware enquiries
Resolving problems with networks and other computer systems
Diagnosing errors which may arise in technology
Installing or changing software to fix issues
Installing or changing software to provide system updates
Remotely accessing technology to implement fixes where users cannot do this themselves

Desired skills and experience:

Established computer skills
Ability to Troubleshoot and diagnose problems
Good customer service skills
Good communication skills
Passion for Technology
Good teamwork
Strong punctuality
Commitment to learning new skills

Desired qualifications:

Minimum 5 GCSE's:

English and Maths GCSE at grade D or above
3x other GCSEs grade A-C in any subject

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Shortcode:
1-
Programme:
IT systems and networking
Town:
Barnwood
Salary:
GBP288.40 per week
Closing date:
19 Mar 2021