Collections & Recoveries Apprenticeship 2018
Looking to kick start your career?
Apprenticeships are a great way to do this, as you’ll gain experience of what it’s like to work in the workplace but also achieve a qualification at the end of it and even better a permeant role within our Collections and Recoveries team!
At Nationwide we’re offering a range of Apprenticeships but we believe our Collections and Recoveries apprenticeship, might be just what you’re looking for.
You’ll join our Collections & Recoveries team as an Apprentice and have the chance to move around the department to experience a wide variety of placements including working with our strategy teams, supporting our third party suppliers and helping customers (who we call our members) on the telephone.
Collections and Recoveries mainly focus on helping members who are in financial hardship (e.g. struggling to pay their mortgage or have too much debt). We have specialist teams of people who work with our members to support them through these difficult times. Alongside these teams we have people working out when and how we should contact members, looking at statistics and numbers to see how we are doing, making sure our systems are working as they should, trainers to help our people be their best and people who work with other organisations to help us deliver a great service to our members whilst ensuring we reduce financial losses to the society.
As part of your apprenticeship, you’ll spend your time in different teams to enable you to get a broad understanding of what we do, and why we do it before securing a permanent role in one of our member contact teams. There you’ll be speaking with our members who have, or are anticipating having difficulty to make their regular payment, to understand their financial circumstances and recommend appropriate options to make sure their finances stay on track. Unlike some places, we’re not driven by scripts or standard calls. You’ll take ownership and responsibility with each member to make decisions and respond to their queries whilst following regulations and always treating them fairly.
This is a new and exciting scheme offering you the chance to get an invaluable range of experience with us, to build on your skills and giving you real insight as to what we do and how we fit into the wider business. It’s really important that you work to a really high standard, try hard and be driven and self-motivated to learn as we’ll offer you fantastic training opportunities. You need to know your way around a PC as you'll need to move around our systems quickly and efficiently whilst speaking to our members. You will also be highly organised and most importantly you will have a strong focus on doing the right thing, not only for you and the people around you, but also for our members.
Sounds exciting, ready to apply? Click the link to start your application.
Not sure this role is for you? We have more Apprenticeship opportunities available, take a look now!