IT Helpdesk Analyst Apprentice
- Employer
- THE CONFIG TEAM LIMITED
- Location
- West Lancashire Investment Centre, Maple View, Skelmersdale, WN8 9TG
- Salary
- £17,000.00 annually
- Closing date
- 10 Mar 2021
View more
- Specialism
- Other
- Sector
- Unspecified
- Role Type
- Apprenticeship, Higher
- Start Date
- March
- Duration
- Permanent
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As an IT Helpdesk Analyst, you will be working for a logistics specialist organisation, who deliver innovative logistic related solutions.
Your responsibilities as an IT Helpdesk Analyst will include:
Requirements and prospects
Desired skills
Personal qualities
Desired qualifications
Educated to at least GCSE or equivalents at grade C/4 or above.
Future prospects
You will gain a wealth of valuable experience which will instil you with the knowledge, behaviours and attitudes to embark on a rewarding career.
Things to consider
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
Your responsibilities as an IT Helpdesk Analyst will include:
- Providing IT ticket and 1st Line support to internal and external customers within agreed SLAs
- Assisting with internal IT, hardware and device management and asset tracking
- Granting system access as requested and approved by appropriate stakeholders
- Assisting with the management of the Helpdesk system by taking ownership of new ticket and email allocation and monitoring
- Ensuring that security, service and compliance are monitored and in line with agreed ISO & ITIL standards, assisting with process documentation as necessary
Requirements and prospects
Desired skills
- IT literate with good knowledge of the Microsoft suite of applications including Office365, Excel and PowerPoint
- Experience in setting up hardware and/or software for desktop or mobile applications
- An understanding and/or basic knowledge of SAP or similar ERP systems, specifically within logistics
- Advanced knowledge of the Microsoft Office Power applications
- Has a basic understanding of at least one programming language
- Experience of the new employee process in relation to IT equipment setup
- Experience of asset tracking and software and hardware device management
- Knowledge and understanding of networks and concepts
- Previous IT or technology support desk experience and working to SLAs
- Previous experience in a customer service position
Personal qualities
- Ability to manage own time and resources effectively
- Accepts accountability for own responsibilities and actions
- Good stakeholder management and relationship building skills
- An analytical thinker with a good attention to detail
Desired qualifications
Educated to at least GCSE or equivalents at grade C/4 or above.
Future prospects
You will gain a wealth of valuable experience which will instil you with the knowledge, behaviours and attitudes to embark on a rewarding career.
Things to consider
The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates
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