Business Administration Apprentice

University Hospitals C
University Hospital Coventry, Coventry
Competitive salary
26 Feb 2021
08 Mar 2021
Role Type
Start Date
University Hospitals Coventry and Warwickshire NHS Trust is one of the UK's leading teaching Trusts, providing acute and specialist services to a population of over 1 million. We have a strong reputation for innovation, clinical research, teaching and high-quality patient care and are the principal teaching hospital for Warwick Medical School.

We employ over 9000 staff, have a turnover of £660 million and have 1.7 million patient contacts a year. The Trust comprises of two busy hospitals with over 1,300 beds and 32 operating theatres, running clinical services from a number of other sites.

Our vision is to be a national and international leader in healthcare; our values-driven organisational development programme and our UHCWi methodology developed through our partnership with the Virginia Mason Institute are key to us achieving this vision by focussing on improving services via lean methodology.

Administration Apprenticeship based at University Hospital Coventry

15 month Fixed Term Contract

30 - 37.5 hours, Monday - Friday

Location: Coventry

University Hospital Coventry is offering Apprenticeships to candidates keen to start a career in Administration or Customer Service within the NHS.

The salary for the first six months is £4.15 per hour rising to £6.45 per hour dependent on progression for the remainder of the apprenticeship.

The Administration / Customer Service Apprenticeship programme will provide post holders with the opportunity to learn vocational skills by working as part of a busy Administration team, providing administrative support, whilst also studying towards a nationally recognised qualification in Business Administration or Customer Service.

Working under supervision, the post holder will be required to achieve work-related competencies over the 15 month period in order to achieve the full Apprenticeship.

The full Apprenticeship framework will require post holders to complete:

Level 2 Diploma in Business Administration or Customer Service

Functional Skills - Maths and English (Level 1) if not already achieved

Technical Certificate (classroom based knowledge)

Employment Rights and Responsibilities L2 (Knowledge unit only)

Post holders will be employed by the Trust on a 15-month Fixed Term Contract for the duration of the Apprenticeship programme, and will enroll with a local education provider to undertake the Business Administration / Customer Service qualification. Hours of work will be within the core office hours of 8.00am-6.00pm, working a maximum of 7.5 hours a day Monday to Friday for a minimum of 30 hours a week, and will include time to attend a study day on a monthly basis.

We are looking for candidates who are enthusiastic, dedicated and able to demonstrate a high level of commitment to the Apprenticeship programme. You must also be willing to work within a busy Administrative team.

All applicants must be:
  • Aged 16+
  • Resident in the UK/ EEA for the last three years
  • Must NOT be in any form of formal government-funded education

For further details, please contact Kirstie Elliott, Work Experience & Apprenticeship Advisor, on 02476 968744

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Recruiting to Values

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment , which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust's Values and Behaviours Framework and Values Based Recruitment Factsheet which can be accessed on the right side of this page under the job description.

The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

If you are invited to attend interview you will be asked to set up an account with the Trac recruitment system in order to confirm your interview time

The Trust is committed to Equal Opportunities within the workplace; all applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

If you are short-listed for this post you will be contacted by the Resourcing Department via email. Due to the high volume of applications for some posts, we regret that we are unable to provide notification if your application is unsuccessful, if you do not hear from us within four weeks of the stated closing date for the post, please assume that you have not been successful with that specific application.

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

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