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Project Management Apprenticeship

Employer
NETGEM UK LTD
Location
103, Kingsway, London, WC2B 6QX
Salary
£15,000.00 - £18,000.00 annually
Closing date
2 Apr 2021

View more

Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
April
Duration
Permanent
Be responsible for the Product Quality monitoring by regularly reporting snags and defects and proposing improvements.

Duties to include:
  • Operate editorial updates, fully understand the objectives of the changes and monitor quality for each targeted hardware or customer group
  • Monitor and measure support interactions to improve the customer experience
  • Measure customer satisfaction & report feedback on product quality to support our Engagement and Content teams
  • Keep our product support fresh within our Support ecosystem, updating various self-care touchpoints regularly (websites, Zendesk, Mobile apps, etc)
  • Suggest process evolutions to ensure SLA in Support and Operations with our B2B partners and D2C customers


Requirements and prospects

Desired skills

  • Strong attention to detail and diligence on tasks
  • Good knowledge of data analysis - charts, pivot tables, statistics
  • Good knowledge of Google Analytics (certification)
  • Interest and knowledge of UK TV entertainment industry
  • Interest and knowledge in Product & Apps design
  • Good to have: Customer Service/Support experience, knowledge of Jira, Zendesk or other support/ticketing tools


Personal qualities

  • You care and have a sense of pride in your work, your area
  • You are analytical and know how to set and track the right metrics to measure the impact of the work you do
  • You are confident to raise problems and get them resolved by working with others collaboratively
  • You have a sense of marketing: you know how to extract consumers insights and feedback and how to turn them into propositions
  • You work hard but also you work S.MA.R.T: you are organised and know how to deal with evolving priorities in "start-up" environments
  • You also know how to work fast and deliver max impact whilst skipping "low return" tasks
  • You are articulate and good at presenting and know how to convince an audience
  • Adapting your speech to technical/commercial stakeholders
  • You strive in high energy, fast-paced environments where your decisions make an immediate impact


Desired qualifications

  • 5 GCSEs or equivalents (ideally A* - C) including maths and English. (Unless specific from the employer)
  • Level 3 qualification


Future prospects

Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

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