IT Apprentice - Managed Services

2 days left

Liddon Court, Durham, DH1 5TS
£14,000.00 annually
23 Mar 2021
12 Apr 2021
Role Type
Apprenticeship, Degree
Start Date
We are not about tiers and levels, we want you to get stuck in and build your skills from the ground up, getting involved in a range of issues and proactive tasks.

Responsibilities for the IT Apprentice - Managed Services will include:
  • You'll be the first point of contact for our customers in need of technical support, which may be via email or phone. You'll own, manage and resolve their problems
  • You'll need to triage any tickets that come in to Waterstons, appropriately prioritising these so that they can be actioned according to need
  • Managing your own queue of tickets you'll take ownership of new tickets as and when you are able, ensuring the customer is communicated with and that issues are dealt with in a timely fashion
  • You'll be responsible for recording your time when working on issues to enable accurate billing to clients
  • Troubleshooting issues that come in and liaising with colleagues and customers as required to resolve these in a timely fashion
  • You'll continually look for opportunities to improve our customers business' and add value through the use of technology
  • Working within a larger team you'll provide a range of support from 1stto 3rdline, working mainly remotely, however there is some potential to spend time on site with our clients nationwide

Some key areas that we'd expect our apprentices to get exposure to:
  • Key Microsoft server roles (Active Directory, Exchange, Skype for Business, Windows Server, SQL, SharePoint, System Center)
  • ITIL
  • Office365, Azure and AWS
  • Networking
  • Virtualisation technologies such as VMware or Microsoft Hyper-V
  • SAN and Storage technologies including underlying fabric
  • Backup/Replication Technologies such as Veeam

Requirements and prospects

Desired skills

We are looking for the following requirement for the IT Apprentice - Managed Services:
  • You'll have great organisation, timekeeping and prioritisation skills
  • Personable and customer focussed you'll have the ability to build relationships with customers and colleagues
  • Interest in technology
  • Great problem-solving skills
  • Keen learner!

Personal qualities

  • AtWaterstonswe look for the right person, not just specific backgrounds. You will have a passion for technology, a creative problem-solving skill set and a desire to grow with us
  • We recruit people who are committed to our values-based approach and want to develop and prosper in a people first organisation
  • Waterstons are proud to be an Equal Opportunities Employer, committed to drive forward diversity and inclusion anddetermined to speak up against discrimination
  • Waterstons will make any reason adjustments if you have a disability or special needs

Desired qualifications

To take part in the Level 6 programme you will need A-Levels or equivalent including an IT related subject, as well as GSCE or equivalents in maths andEnglish at C/4.

Future prospects

How will Waterstons reward you?

We offer careers, not jobs and it's up to you where your career with Waterstons might take you.

All employees are given a career development platform with L&D opportunities as well as pension contributions, market leading benefits andflexible option packages.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

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