IT Apprentice

6 days left

Recruiter
Confidential
Location
Leeds
Salary
12000.00 - 15000.00 GBP Annual
Posted
24 Mar 2021
Closes
21 Apr 2021
Specialism
IT
Start Date
Immediate
Duration
Permanent
About the company:

Rabb-IT are IT outsourcing experts based in Leeds, West Yorkshire. We specialise in IT Consultancy, IT Support and Outsourced IT Management. We can look after your laptops, desktops, servers and networks (it doesn't matter if you're using PCs or Macs). With over 20 years of expertise in support we'll give honest, to the point advice without the flannel and technobabble associated with some IT professionals.

Brief job description:

Estio Training have an exciting new opportunity for a IT Apprentice with Rabb-IT, an IT Company based in Leeds.

Your duties and responsibilities in this role will consist of:

* Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured

* Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)

* Following technical support procedures as required with SLA's and KPI's

* Ensure an exceptional level of customer service and satisfaction is met at all customer touch points

* Hands on experience with windows 7 and 10 operating systems

* Proactive monitoring, analysis and reporting of faults in relation to key information systems.

* Proactively highlight gaps in processes, knowledge and tools to Service Desk Manager.

* Excellent team worker with the selfawareness and control to understand how own actions can influence team spirit

* Clear speaking voice with the ability to give complex technical instructions in unambiguous, simple language

Qualifications:

* 5 GCSEs grades A*C/9-4 or equivalent (including English Language and Maths)

Requirements:

* Full UK drivers' licence and car.

* Confident both on the phones and in front of clients

* Ability to work under own steam and manage workload efficiently

* Resides within maximum 45minute commute distance from Rabb-IT office

* Good organisational and time management skills

* Able to work Monday - Friday on rota'd shift pattern.

Desirable Skills

* Excellent written and verbal communication skills and telephone manner

* Ability to proactively identify problems and come up with appropriate solutions

* Experience with Office 365, administering, troubleshooting and migrations.

* Exposure to Unifi networking equipment or other relevant networking kit.

* Worked on Windows 7 to 10 migration project.

* Have a real drive and passion to progress into a role within the IT Industry

* Have a keen interest in IT outside of work.

* Aptitude for logical problem solving

* Awareness of Service Management disciplines (e.g. configuration, change, problem, operations, capacity, availability, performance etc.)

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position

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