Call Compliance Administrator Apprentice

5 days left

9000.00 - 9000.00 GBP Annual
24 Mar 2021
21 Apr 2021
Start Date
If you are meticulous and organised, this could be the apprenticeship for you. Apply to be a Call Compliance Administrator Apprentice today!

Our client are looking to add to it's Quality Control Department. A business-critical role has been created for an enthusiastic quality and customer focused individual. The role will require the successful candidate to monitor and evaluate telesales calls for compliance. This opportunity will allow the successful candidate to learn about the telecoms industry, it's regulators and how a reseller operates against the various legislation in a busy and fast paced environment. Progression routes available within the company for the right candidate.

Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training. The majority of training will be completed with your employer at your place of work.

You will work towards the following qualifications:

Business Administrator Level 3 Apprenticeship Standard
Functional Skills in English and Maths (if required)In this role, the Call Compliance Administrator Apprentice will join a small and friendly team of 2 whilst also working closely with the Customer Service department. Duties and responsibilities to include:

Monitoring of sales calls for compliance
Ensure daily workload is completed to deadlines
Document internal audits and other QC activities
Investigate customer complaints and non-compliance
Reporting risks and breaches to Head of QualityEssential Skills

Attention to detail / meticulous
Willingness to learn
Highly organised
Sound judgement
Customer service oriented
Good communication skills, both written and verbal
Adaptable and self-motivated
5 GCSE's or equivalent at grade A*-C / 9-4 including English and Maths or level 2 functional skills equivalentDesirable Skills

Experience working within an office environment or customer service roleAbout Company

Our client is a leading independent provider of bespoke business communication packages. As a specialist in Business telecommunications, they enquire, analyse and make suggestions to help improved efficiency and solve problems allowing businesses to benefit from substantial savings, whilst delivering excellent customer service. Based on the South Coast of England, they manage in excess of 10,000 business connections, they're a team of real people dedicated to personal, pro-active account management

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