BSc Digital Degree Apprenticeship (Support and Implementation Assistant)

Recruiter
Vantage Technologies Ltd
Location
Vantage House, Rother Valley Way, Sheffield, S20 3RW
Salary
£12,000.00 annually
Posted
24 Mar 2021
Closes
10 Apr 2021
Ref
VAC001693346
Specialism
IT
Sector
Technology
Role Type
Apprenticeship, Degree
Start Date
August
Duration
Permanent
Responsibilities include:
  • The role will involve working with team members to support clients as they implement Vantage products using agreed processes so that clients feel supported by Vantage
  • Providing telephone, email and virtual meeting support to Vantage clients
  • Assisting with release testing as required
  • Maintaining records of support requests and issues identified by clients using internal processes
  • The successful individual will at all times provide and maintain internal support services as required

Product Enhancement:
  • Provide feedback from customers and participate in the definition and development of product enhancements and their incorporation into the product development road map
  • Provide feedback to Product Technical Leads on work priorities based on customer feedback
  • Knowledge and know how gained should be shared and documented in training and support material; input into product development and support processes; shared with colleagues
  • Assisting with the testing of new releases and bug fixes

System Configuration:
  • Assist with live configuration of customers systems to enable customers to gain early benefits from knowledge and expertise vested in Vantage

Liaise with Vantage Customer Training and Implementation Manager as required to add/edit:
  • Drop down lists, including locations, category types etc.
  • Users and management structure
  • Coordinating technical requirements with Vantage Technical team
  • Set up of test and or live site to agreed company time line and advise customer and VAM
  • Schedule customer training requirements (and deliver if required)
  • Provide manual documents as required

Customer Support:
  • Assisting customers with first line support
  • Providing assistance to users on the phone, via Teams or Zoom

Internal:
  • Maintain company systems and customer databases
  • Promote Vantage and its products in a positive way at all time


Requirements and prospects

Desired skills

  • Good general IT skills
  • Use of online systems
  • Good written and verbal communication
  • Be an independent worker
  • Good time management


Personal qualities

  • Previous experience with content management systems
  • Previous support sole
  • Previous business or system analysis experience


Desired qualifications

  • 112 UCAS points from A-Levels or Level 3 BTEC (including IT or Computer Science) or completion of a Level 3 IT apprenticeship

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates

Future prospects

  • This is a great opportunity to become an integral part of a team with a culture and atmosphere that has been instrumental in our success


Things to consider

  • The role may also require other tasks to be carried out in line with business needs
  • Equality, diversity and inclusion are essential to our academic and business strengths.We believe that excellence comes through recognising the value of each individual
  • Sheffield Hallam University welcomes applications from all candidates irrespective of age, disability, gender, gender identity, sexual orientation, race, religion or belief, or marital or civil partnership status

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