IT Apprentice

Recruiter
Confidential
Location
Lancashire
Salary
15000.00 - 15000.00 GBP Annual
Posted
29 Mar 2021
Closes
26 Apr 2021
Specialism
IT
Start Date
Immediate
Duration
Permanent
IT Apprentice

This is an exciting opportunity to join the world's market leader in the highly specialised area of probate debt recovery.

This will be an office-based role, with remote working as necessary to fulfil UK government pandemic requirements.

Phillips & Cohen Associates (UK) Ltd are looking for an I.T. Apprentice to be a part of the Elite in the Finance Collections Industry. Phillips & Cohen Associates (UK) Ltd. hold numerous industry awards, including the highly prestigious 'Investors in People GOLD / Champion' and 'Health & Wellbeing Good Practice' awards.

Responsibilities:

• Provide 'hands-on' user desktop support through remote desktop support, e-mail, telephone & face to face.
• Review and resolve Helpdesk support tickets and escalate to 2nd and 3rd line Support teams.
• Supporting and managing Client / Server applications, assisting with systems support, including system backups.
• Supporting 'Server to Desktop' technologies e.g. Microsoft Remote Desktop & Citrix XenDesktop
• Assisting IT / MIS teams in providing 1st and 2nd line support to end users.

Requirements:

You will have knowledge of some of the following:

• Desktop: Microsoft Windows 10.
• Servers: Microsoft 2012 Server and above.
• Microsoft: Microsoft Office 2016 & Office 365.
• Virtualisation: VMware, VirtualBox.

Along with the following skills:

• Excellent Communication - both written and verbal, with attention to detail.
• A consistent professional approach to all tasks.
• The ability to remain calm, confident and knowledgeable will be critical to your success in this role.
• Ability to work proactively, establish good working relationships and think strategically.
• Excellent troubleshooting skills.
• Willing to share techniques and skills with peers.
• Be self-motivated and consistently looking to learn new technologies.

About Phillips & Cohen Associates:

Phillips & Cohen Associates are the world's market leader in the highly specialised area of probate debt recovery. Our continued expansion creates significant opportunities for promotion in a variety of roles and our excellent training means that you will have the necessary skills to progress. This is reflected in various awards we have achieved including Investors in People, Treating Customers Fairly, ICM DCA of the year and the Customer Service Excellence award.

Location: Manchester, UK

Contract Type: Full time, Permanent

Hours: 37.5 hours per week based on a shift rota

Salary: GBP15,000 per annum

What's in it for you?

• Full training and support by our friendly team
• Luxurious office environment in a superb location
• 31 days holidays per year including 8 bank holidays
• Reserved secure car parking spaces available
• Comprehensive benefits and discounts package
• Healthcare Scheme*
• Company pension plan
• Life Assurance*
• Cycle2work scheme
• *after probationary period

(*Qualifying period applies)

You may have experience of the following: Apprentice, Trainee Scheme, Training Scheme, School Leaver, Apprenticeship, IT Helpdesk, Desktop Support, Trainee Support Analyst, Network Support, Infrastructure Support, 1st line Support, First Line Support, etc.

Ref: 97927

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