Business Administration Apprenticeship @ HEAVY EQUIPMENT MAINTENANCE SOLUTIONS (HEMS) LIMITED

Apprenticeship summary Working week

• Monday - Friday, 08:00 - 16:00. Total hours per week: 35.00

Weekly wage

• £175.00

Expected duration

• 18 months

Vacancy description

Main duties will include:

• Communicating over the telephone with clients and colleagues
• Use excellent customer service skills consistently
• Organise and report data
• Use of computer systems
• Use a diary system
• Sending and receiving emails
• Meeting and greeting visitors
• Scanning documents
• Dealing with customer enquiries, online and over the telephone
• Assist other members of the office team with all business daily tasks
• Data input and data collection

Desired skills

• Excellent telephone manner 
• Good IT skills 
• Excellent customer service skills 
• Record keeping skills
• Sound judgment
• Be able to work as part of a team

Personal qualities

• Outstanding communication ability
• Confident and pleasant personality
• Well organised
• Ability to work with targets

Desired qualifications

• GCSEs at grades A*-C/9-4 (or equivalent) in maths and English are desirable, however not essential.

Training to be provided

Level 3 Business Administrator apprenticeship standard, which includes:

• In-house training from the employer
• Level 2 Functional Skills in maths and English (if required)
• End-Point Assessment (EPA)