Apprentice IT Solutions Technician

1 day left

Recruiter
Gloucestershire Health
Location
Gloucester
Salary
Competitive salary
Posted
01 Apr 2021
Closes
11 Apr 2021
Ref
327-21-142
Role Type
Apprenticeship
Start Date
Ongoing
Duration
Permanent
We love what we do and we think you will, too!

Gloucestershire Health and Care NHS Foundation Trust was formed in October 2019, following the merger of 2gether NHS Foundation Trust and Gloucestershire Care Services NHS Trust. The two Trusts joined together to provide integrated mental health, physical health and learning disability services to communities.

A fantastic new opportunity has arisen for a committed, organised person to complete an IT apprenticeship working as part of the IT and Clinical Systems support team, providing a high quality service ,which is the first point of contact for all staff within Gloucestershire Health and Care NHS Trust.

The successful applicant will receive Induction and training appropriate to the activities he or she will undertake, and following this induction period will be enrolled to the IT Solutions Technician Level 3 standard with our dedicated training provider.

Please note previous applicants need not apply.

The Apprentice would be supported to carry out activities including:
  • Ensuring the provision of a high quality Customer focused IT and Clinical Systems support service providing a single point of contact to all staff of GHC staff in relation to all the services provided by the service.
  • To gain accurate information from callers, using effective communication skills to assess the impact of the reported problems or requests.
  • Utilise knowledge, skills and judgment to provide a first line resolution where possible or where unable to assign call to the appropriate team

The apprentice would be expected to be flexible, alter activities and priorities as the need arises,and handle all client requests for assistance in a responsive, professional and customer oriented manner.

Fixed Term contract for18 months

Please note this vacancy is 37.5 hours per week.

If you would like to work for an Organisation that values its staff, aims to deliver the best care, offering compassion to all patients, their carer's and families, and you can demonstrate this to us, we would like to hear from you!

For further information or an informal discussion please contact Michelle Charles - IT Support Manager on 0300 421 8317 or Jo Rayer - Apprenticeship team on 0300 421 8346.

For more details of the role and requirements of the apprenticeship, please see the attached Job Description.

To ensure you fully understand how the Trust, as a Data Controller, will process and store your data please read the attached document ' Applicant and Staff Privacy Notice' prior to applying for the role.

Candidates for any staff appointment shall, when making application, disclose in writing to the Trust whether they are related to any governor. Failure to disclose such a relationship may disqualify a candidate and, if appointed, may render him/her liable to dismissal.

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Applicants who have been shortlisted will be contacted via NHS Jobs. Please check your account regularly. If you do not hear from us within 3 weeks of the closing date you have probably not been shortlisted. We are sorry that on some occasions we are unable to let you know the outcome of your application personally. The Trust reserves the right to close this vacancy when sufficient applications have been received.

Please note that all candidates who declare themselves on their application form to be disabled and who meet the essential criteria for the post will be shortlisted in accordance with the Trust's Two Ticks Pledge on disability.

Applicants should note that all appointments to GHCNHSFT are subject to the completion of a satisfactory 6 month probation period.(excluding Medical Staffing appointments).

Successful candidates are expected to self-fund either an enhanced or standard or basic DBS check, and sign up to the DBS update service if required for the role.

Please note that if you are successful in your application and you have previously worked for an NHS Trust, GHCNHSFT will request confirmation of your previous NHS service from your last NHS employer via the inter authority transfer system to verify service, pension, sick pay entitlement and pay grade. Your permission will be sought at application and /or later in the process.

Flexible working arrangements will be considered. Any request will be set against genuine operational requirements and limitations and it is not obligatory for a manager to accede to the request.

For positions Band 8a and above there is a requirement to participate in an on-call rota to ensure a high quality of care for patients at all times and continued support to all staff with access to the right knowledge and expertise. For further information on this please consult the job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

To stay safe in your job search we recommend that you visit SAFERjobs ( https://www.safer-jobs.com ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

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