Peer Mentor Lead

Care and Custody
Competitive salary
02 Apr 2021
12 Apr 2021
Role Type
Start Date
Care & Custody - a Mitie Company are looking for highly skilled Nurses and Paramedics to join our existing Custody healthcare teams working with National Police Forces.

Care & Custody HCPs are RGNs or Paramedics who are qualified Healthcare Professionals working in partnership with 12 National Police Forces & 4 SARCS, to pro-actively reduce re-offending and care for detainees in police custody. We are looking for exceptional people to join our teams where you can become a key member of a highly respected organisation.

Job Description

Peer Mentor Lead

Job objectives and responsibilities

The purpose of this role is to recruit, select and inspire a group of Peer Mentor Volunteers who support referred service users who have been identified as having vulnerabilities in the Integrated Healthcare and Wider Liaison and Diversion Service.These relationships will enable these service users to make significant changes in their lives, reducing the likelihood of them becoming involved in the Criminal Justice System in the future. You will assist in developing partnerships and pathways with external providers, to give the best opportunities for the service users.

Main duties
  • Develop effective working partnerships with the Police, Care & Custody management, and wider support partners such as Health Care Professionals and Liaison and Diversion colleagues
  • Recruit and select suitable volunteers for working effectively with, often vulnerable, service users
  • Lead and motivate the team, promoting collaborative working, sharing good practices, knowledge and skills
  • Actively arrange and deliver training to the mentors/volunteers to ensure they meet needs of the service user in line with policies and procedures
  • Supervise the work of volunteer mentors, and provide one-to-one/group support sessions as specified
  • Ensure that all volunteer mentors activities are risk assessed and appropriate safeguards are in place
  • Review the referral process on a regular basis
  • Produce reports and presentations in relation to data outcomes for peer mentors (internal and external)
  • Ensure volunteer mentors work with service users has a strong emphasis on goal-setting with the aim of sustained rehabilitation towards preventing further offending and protecting the public
  • Ensure the work of volunteer mentors adds value to the service user's journey and is recorded appropriately on the Case Management System
  • Comply with, and contribute to, children and adult safeguarding duties, promoting the welfare of children and adults and alerting relevant colleagues should any risk be identified. This may include delivering training to volunteer mentors and other staff.
  • Pro-actively review and develop the role of volunteers and mentors, taking account of evaluation by service users, managers and service partners
  • Perform other duties commensurate with the post as from time to time may be determined by the line manager, Director or above.
  • Have working knowledge of and actively contribute to multi-agency working towards sustained improvements in reducing reoffending, improved rehabilitation and community integration

Operational Planning and Management
  • Undertake a thorough "matching" process for volunteer mentor with service users, taking account of experiences and background.
  • Set and performance manage volunteer mentors to achieve effective rehabilitative goals
  • Provide training and support for volunteer mentors to continuously develop their skills and knowledge
  • Regularly gather data in relation to the achievements made by volunteer mentors in their engagement with service users, including practical support and sign-posting
  • Effectively present data and findings in reports and meetings where required
  • With the advice of HR, manage the de-selection of any volunteer mentors fairly and consistently to due process
  • Work flexible hours within the remit of personal contracts or agreed variations, subject to the demands of the service
  • Ensure activities support key performance metrics and are in line with financial policy and within budget

Diversity & Inclusion
  • Participate and engage in equality, diversity and inclusion training, integrating learning in how we operate and how we select, train and manage volunteer mentors
  • Work to prevent, and if identified, eliminate: unlawful discrimination, harassment and victimisation
  • Promote the notion that everyone is different, but everyone has a voice and is to be treated as an individual


Person Specification

  • Demonstrate a passion for improving the lives of individuals: many of which are vulnerable, have challenging behaviours and underlying physical or mental conditions
  • Relevant experience of working with volunteers in a coordinating role: recruitment and selection, onboarding / induction, and ongoing training and support
  • Relevant experience of working in the health care or social care sector dealing with vulnerable individuals that require safeguarding e.g. experience of managing individual risk assessment
  • Experience of working in a multi-agency setting
  • Confident and effective communicator: able to build trust and relationships quickly
  • Relevant experience of working with a diverse range of individuals, including those whose first language my not be English
  • Able to drive and travel reasonable distances across the Greater Manchester area to multiple locations on a regular basis
  • Education and training to at least Ofqual Level 3: e.g. A-Levels, NVQ Level 3, Advanced Apprenticeship, Level 3 national diplomas and certificate Ex
  • Working knowledge of Safeguarding Adults and Children
  • IT literate with working knowledge of MS Office

  • Education and training to Ofqual Level 6: e.g. BA, BSc Honours Degree, Degree Apprenticeship, Level 6 Diploma, NVQ or Certifications.
  • Able to speak other language
  • Experience of mentoring and providing supervision to others

.external_test_container { margin-left: 15px; } .external_test_short_desc { color: #990066; font-weight: bold; } .external_test_long_desc { color: #990066; font-weight: bold; }

Training and Benefits

We provide professional development (accredited by Teesside University). Our teams have been developed with this accredited training and taken advantage of career pathway development opportunities in our "HCP Led" service. For exceptional team members looking to progress their skillset within forensics we will offer opportunities to take your career to the next level. including the opportunity to achieve a The Faculty of Forensic and Legal Medicine's Licentiate Award and / or PGCert in Advanced Nursing in Forensic Practice. .

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

Similar jobs

Similar jobs