Customer Service Consultant - Graduate

Recruiter
Experis IT
Location
Exeter
Salary
Competitive
Posted
12 Jul 2018
Closes
09 Aug 2018
Start Date
Immediate
Duration
Permanent

Customer Service Consultant - Exeter

An exciting opportunity has arisen for a Customer Service Consultant to join an organisation that provides Tax and Accounting software and solutions globally. As part of a team of Customer Service Consultants that works with our Tax and Accounting software, helping clients with any problems they may have with the software, this is done via phone/email or live chat.

Responsibilities:

  • Respond to enquiries from customers in relation to the installation, functionality and performance of supported products either verbally by telephone, or in writing by email or letter
  • Concisely and accurately document support request information, paying particular attention to problem description, resolution, user reaction and follow up action.
  • Identify causes of and solve problems for customers within acceptable time standards
  • Ensure, where appropriate, information gained from handling supports queries is promoted to the knowledge base and communicated to interested parties.
  • Feedback to design and development to facilitate continuous product improvement
  • Actively communicate ideas, thoughts and tips etc within the support department for discussion and consideration.
  • Actively participate in meetings and discussions.
  • React to changing priorities.
  • Assist in the distribution of various forms of media for both existing and new customers.
  • Maintain up to date product knowledge of all supported products to facilitate the continued provision of quality guidance to customers.
  • A good team player with the ability to work on own initiative

The individual:

The ideal candidate will have excellent Customer Service Skills, be able to problem solve and work well as part of a team. It is also desirable that the candidate would have some knowledge of Tax and Accounting and possess good software skills. Ideally we are looking for a graduate or someone with 1/2 years experience in customer service.