Customer Service Apprenticeship @PA Answer Limited

Recruiter
Key Training
Location
CB7 4EY, Ely
Salary
£175 per week
Posted
06 Apr 2021
Closes
06 May 2021
Start Date
April
Duration
12-18 months
  • Working week 
    • Monday - Friday 10.00am - 6.00pm. Please note you will be required to work until 7.00pm one night a week on a rota basis. All details and shifts to be confirmed. Total hours per week: 37.00
  • Weekly wage £175.00
  • Expected duration 14 months
  • Possible start date 02 May 2021
  • Apprenticeship level Intermediate Level Apprenticeship

    Vacancy description

Are you looking to start your Career in Customer Service? Are you a confident, well-spoken individual with a drive to succeed? P A Answer Limited have the perfect opportunity for you to earn money and gain qualifications needed for your future!

PA Answer are currently recruiting for a Customer Service Apprentice based in Ely. PA Answer is an award-winning telephone answering service which has gained a reputation for exceptional levels of customer service and client satisfaction within its team of highly trained, professional and friendly PAs. If successful you will be becoming a part of their dedicated team as well as taking on a Level 2 in Customer Service This is a great opportunity for anybody looking for a career in Customer Service. If this sounds like the job for you then do not hesitate. Apply Now!

Responsibilities:

  • Telephone duties
  • Emailing clients
  • Customer call surveys
  • Registering new clients
  • Complaint handling
  • Taking bookings and payments 

Requirements and prospects Desired skills

  • Good IT skills
  • Good communication skills

Personal qualities

  • Motivated
  • Ability to Multitask
  • Enthusiastic
  • Well organised
  • Friendly personality

Desired qualifications

  • Grade A-C/7-4 in English at GCSE or equivalent is essential for this role
  • Grade A-C/7-4 in maths GCSE or equivalent are desirable, but not essential

Future prospects

  • Full time role within the company

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

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