Band 3 Clinical Services Administrator (Community) - Wiltshire

Expiring today

Avon and Wiltshire Men
Bewley House/Green Lane Hospital, Chippenham/Devizes
Competitive salary
07 Apr 2021
16 Apr 2021
Role Type
Start Date
A vacancy has arisen within our North East Wiltshire Administrative Team.

The successful candidate will be working as part of a friendly and diverse Admin Team, who provide a high standard of administrative support to the Team Manager, Consultants and Clinical Staff of the North East Wiltshire Community Mental Health Team.

The North East Wiltshire Community Mental Health Team, is a busy but friendly Community Team, who look after and support Service Users living in the community.

The post is principally based at Green Lane Hospital in Devizes, but you may be required on occasions to provide admin cover at our other Team Base, which is at Bewley House in Chippenham. Therefore, you will need your own transportation or access to public transport.

The post involves:
  • Handling confidential material.
  • Answering the main phones for the Clinical Team and dealing with enquiries.
  • Taking messages on behalf of the Clinicians and passing them on in a timely fashion.
  • Audio typing.
  • Scanning and uploading documentation to RiO (Patients Electronic Records System)
  • Dealing with incoming and outgoing post.
  • Diary Management.
  • Updating spreadsheets.
  • Minute taking.
  • Room bookings.
  • Lone working system.
  • Other general administrative tasks.

We would like the post holder to have good audio typing skills and be able to take minutes of meetings.

You will need to be able to priorities your own workload, both as an individual and as part of a busy Administrative Team, in order to meet set deadlines. This is a varied role and requires the post holder to be flexible and able to adapt to constant changes in workload, in order to support the Clinical Team.

The post holder will be required to have excellent communication and interpersonal skills and be fully competent in the use of Microsoft office, Outlook and Excel. We use spreadsheets for recording key information for the Clinical Team, for referrals, safeguarding and performance.

We are able to offer you training opportunities, apprenticeships and NVQ's, to assist in developing your career as a Secretary/ Administrator. You will receive support and guidance from your Line Manager and Supervisor, via monthly supervision and annual appraisal.

If you are someone who is able to work well under pressure, while remaining calm in challenging situations. Who has a positive and friendly nature; this could be the ideal job opportunity for you.

We look forward to receiving your application.

For further details / informal visits contact: Carol Crickmay, Business Coordinator for Wiltshire NEW on Tel: 07584362162 or 01380 731200 or

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We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

We are proud to be fostering a diverse workforce that reflects our communities. A key commitment to this is improving staff representation from Black, Asian and Minority Ethnic communities, those from the LGBTQ+ communities, and people living with disabilities - we are a 'Disability Confident Employer' offering a guaranteed interview to Disabled applicants who meet the essential criteria.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations.

You can submit your application via NHS Jobs and TRAC. Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system 'TRAC'. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.

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