Business Support Assistant Apprentice

Health Education Engla
Chancellor Court, Oxford
Competitive salary
07 Apr 2021
12 Apr 2021
Role Type
Start Date
Health Education England is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from discrimination. Health Education England supports the values and pledges of the NHS Constitution.

We are committed to being a diverse and an inclusive employer and will build a culture where all employees are valued, respected and acknowledged. We strive to ensure that no individual receives less favourable treatment on the grounds of their gender identity, sexual orientation, disability, religion or belief, colour, race, ethnicity, national origin, age, pregnancy and maternity, marital or civil partnership status, transgender status, HIV status, social background, trade union membership or non-membership and is placed at a disadvantage by requirements or conditions that cannot be shown to be justifiable.

HEE have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to showcase our Disability Confident Employer accreditation, being an Inclusive Employer, a Stonewall Diversity Champion, our bronze award from the Defence Recognition Scheme, and we are delighted to support Apprenticeships and Tommy's pregnancy at work scheme.

You are a great fit if...

If you are an enthusiastic and committed individual with a passion for promoting inclusivity, then we want you to join the team. You must be flexible and able to adapt to a range of situations with excellent communication skills both written and verbal. A desire to learn and work collaboratively is essential.

About the role...

HEE Thames Valley are seeking applications to the role of Business Support Assistant Apprentice.

You will be the face of HEE Thames Valley, you will greet visitors when they first come into the building and be the first point of contact when they make any sort of contact with the office, which could be on the phone or via email. You will be responsible for monitoring and responding to emails which come into the generic email inbox.

You will manage the bookings, and the day to day running of the newly created Events Centre in Chancellor Court. The Events Centre has state of the art conferencing technology in each of the meeting rooms and you will be responsible for maintaining this system and providing training on how to use it. You will ensure that the rooms are ready each morning for that day's events, ensuring that the room layout and IT set up is in accordance with the event organiser's wishes.

You will help the Postgraduate Medical and Dental Education Team with their busy national recruitment schedule which will involve assisting multiple interview panels to ensure the smooth running of the day. You will also be expected to help with candidate registration at these events. This is a great way to build up your communication and organisational skills.

There may be opportunities for you to get involved in project work with the various departments that make up HEE.

You will be expected to undertake a range of administrative tasks to support the wider HEE Thames Valley team.

Due to the current lockdown restrictions, the majority of HEE staff are working from home however Chancellor Court remains open. Whilst some flexibility can be offered due to the current remote working arrangements, please note that this is an office-based role and the postholder will be expected to be based in Chancellor Court for the majority of the time'

Training provided:

As this is an apprentice post, the job holder will be required to develop skills, knowledge and experience in all aspects of business administration This will be mainly through on the job training, alongside more formal supervisor/tutor and training sessions. You and your development will be supported by the other members of the team.

This apprentice role is suitable for those that have already achieved a Level 2 qualification or equivalent, E.G. NVQ 2 and would like to further develop their skills and career in business administration.

The apprenticeship is a fixed term agreement lasting 18 - 21months in duration, working towards a Level 3 Diploma in Business Administration through Paragon Skills.

This post will give the successful applicant an opportunity to learn the skills associated with business administration, whilst studying for a nationally recognised qualification which may be a gateway to further career opportunities.

To be eligible to apply you must be at least 16 years of age and not in full-time education (when commencing in post). Applicants should have lived in the UK or EU for the last 3 years and cannot already hold a Business Administration qualification at level 3 or above or any qualifications higher than a level 4.

For further details / informal visits contact:

Deborah Jackson, Business Support Officer,

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Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. You are advised to submit your application as early as possible to avoid disappointment.

Candidates are reminded that, if you are applying on a secondment basis, you must have agreement with your current manager that if successful you will be released for the period of the secondment.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

If you are successful at interview, then it is normal practice for our recruitment service to request your references as soon as possible and this may happen prior to you receiving a written offer letter.

All references from current and previous employers, will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.


After applying, your application will be imported into our third-party recruitment system, TRAC. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to Health Education England transferring the information contained in this application to TRAC. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

If you a query relating to your application process, please contact The Recruitment Team on 0300 3230201.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

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