Office Admin / Customer Service Apprenticeship @ Glass Assist UK Ltd

Key Training
Durham DH7 8XL
£175 per week
07 Apr 2021
07 May 2021
Role Type
Start Date
12-18 months

Apprenticeship summary Working week

  • Monday-Friday 9:00am-5:00pm Total hours per week: 40.00

Weekly wage

  • £175.00

Expected duration

  • 14 months


Apprenticeship level Intermediate

 Level Apprenticeship

Vacancy description

Glass Assist are one of the UK’s leading Windscreen Replacement & Repair Services. We now have an opportunity for someone to join us.

Job Description:

  • Receiving and processing customer enquiries
  • Liaising with technicians
  • Taking notes
  • Dealing with customer queries over the phone and email
  • Processing bookings
  • Providing all round administrative help


Training to be provided

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills, if required
  • In house training to be provided by the employer 


Desired skills

  • Good IT skills with ability to learn new systems
  • Excellent customer service
  • Professional telephone manner
  • High level of attention to detail


Personal qualities

  • Confident
  • Hardworking
  • Polite
  • Team player


Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English are desirable, however not essential.



Specialising in car windscreen replacements and car windscreen repairs, including stone chip repairs, we guarantee to offer a highly competitive price, plus our UK price matching service. Not only that, but we will always come to you in order to repair or replace your car windscreen repair.

Our windscreen fitters will fit your replacement car windscreen or repair your stone chips to the highest standards, visiting you at home, at work or any other location.


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