Apprentice Customer Service Administrator @ UK Custom Covers

Recruiter
Key Training
Location
Portsmouth PO6 4TR
Salary
£175 per week
Posted
07 Apr 2021
Closes
07 May 2021
Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months

Working week

  • Monday 8.00am - 5.00pm, Tuesday - Thursday 9.00am - 5.00pm and Friday 9.00am - 4.00pm. Total hours per week: 37.50

Weekly wage £175.00

Expected duration 14 months

 

Vacancy description

Since 2006 UK Custom Covers has sold thousands of products to many happy customers. We have made it our mission to create custom-fit covers that create ultimate protection. We provide a professional, reliable, and fast service at the most competitive pricing in the market, guaranteed. As a family run business based in Hampshire, we pride ourselves on offering a fully custom product that is in stock, ready for immediate dispatch and delivered next day! Our complete custom fit designs will not disappoint. We firmly believe one thing must remain constant: delivering true customer satisfaction.

This is a fantastic opportunity to learn from an experienced team, work towards a well-respected qualification and earn an excellent wage! The successful individual will have the opportunity to progress and grow within a well-respected company with the position available at the end of the apprenticeship for the right candidate.

The job role is varied but the main duties will include:

  • Reconciling - Gathering data for transaction for our accountant using our sage accounts package
  • Answering telephone calls - We have a number of calls per day, the nature of the calls will vary from general queries, delivery issues and also orders from customers
  • Handling new sales enquiries
  • Making outbound calls to customers
  • General admin duties
  • Answering customers emails

 

Desired skills

  • Professional
  • Hard working
  • Work under pressure

 

Personal qualities

  • Confident
  • Customer service
  • Personable
  • Willing and eager to learn

 

Desired qualifications

  • GCSE, or equivalents, grade A*-C/9-4 in maths and English, preferred but not essential

 

Training to be provided

  • Level 2 Customer Service Practitioner Apprenticeship Standard, with potential progression onto Level 3
  • Functional Skills (if required)

 

Description

Since 2006 UK Custom Covers has sold thousands of products to many happy customers. We have made it our mission to create totally bespoke custom-fit covers that create ultimate protection. We provide a professional, reliable and fast service at the most competitive pricing in the market, guaranteed! As a family run business based in Hampshire, we pride ourselves on offering a fully custom product that is in stock, ready for immediate dispatch and delivered the next day! Our complete custom fit designs will not disappoint. We firmly believe one thing must remain constant; delivering true customer satisfaction.

 

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