Receptionist - Apprentice

Solent NHS Trust
Competitive salary
08 Apr 2021
17 Apr 2021
Role Type
Start Date
Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.
  • To deliver great care that is safe, simple and easy to access
  • To be a caring, flexible and supportive place to work
  • To deliver the best value for money

We are looking to recruit an apprentice receptionist for our busy GP surgery in Southampton which can be a great start to a rewarding career within the NHS.

You will be working as part of a busy team where you will be the first point of contact for all enquiries. You will be answering the phone to patients, professionals and clinicians and will be a key link within the team. The duties are many and varied and include answering the telephone, covering reception, booking appointments, ordering prescriptions, sorting mail and using Systm1 (an electronic patient record).

The role requires a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage sensitive, and confidential information. We are looking for people who have a 'can do' attitude.

Also, the successful candidate will:
  • be able to use own initiative
  • have a meticulous eye for detail, an enquiring mind, and a willingness to learn
  • have strong communication skills
  • be organised, able to multi-task and work under pressure
  • have proven skills in Microsoft applications, Excel, Word, and Outlook.

The work will involve working in our call centre and on reception at one of our three sites within Southampton. We require somebody with the ability to work a mixture of early shifts with a 7.45 a.m. start and late shifts with a 6.30 p.m. finish. There is also the opportunity to work on a Saturday on a rota basis.

In return we offer a full and comprehensive induction to the Trust and Surgery with regular support and supervision.

A criterion of the apprenticeship is that you attend college/virtually and complete all the necessary standards set out in the Apprenticeship. Upon completion you will be awarded a Level 2 Customer Care Apprenticeship. You will be employed on a fixed term contract for the duration of your apprenticeship. The position is available at 37.5 hours per week.

If you are looking for a new challenge and meet the skills and qualities required, we really look forward to hearing from you. If you would like an informal chat or visit please contact Heather Lovelock (

Please note that should this post attract sufficient interest, we may choose to close at an earlier date. We strongly suggest that you apply at an early stage.If we have not contacted you within four weeks of the closing date of this post, please presume that you have not been selected.Candidates selected for interview will be contacted within 2-3 weeks; therefore you should check your emails regularly including junk mail folders.

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Note about shortlisting/interviews:

Due to the global COVID-19 pandemic, and the associated restrictions in place, we are currently unable to schedule interviews as we normally would. Therefore interviews will be held virtually until further notice. Please be assured that we will be in touch with details of the arrangements. We will endeavour to keep delays to a minimum but shortlisting may take longer than usual, dependant on staff availability.Thank you for your patience and understanding at this time.

The Rewards

Solent NHS Trust offers a competitive starting salary and access to a wide range of employee benefits:
  • 27 - 33 days annual leave plus bank holidays (for permanent staff) - pro rata for part time
  • Pay enhancements to reward out of hours working
  • Ability to join the generous NHS pension scheme
  • Purchase of additional annual leave
  • Training and development opportunities
  • An extensive health and wellbeing service
  • Flexible working options
  • Free yoga, pilates and mindfulness classes
  • NHS discounts from leading retailers
  • Opportunity to purchase a public transport annual season ticket - 11 month repayment period

Our commitment to equality, diversity and inclusion starts with our people; shapes the way we deliver our services and the way we build our teams. We welcome candidates from diverse backgrounds to help us deliver great care to all of our communities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website .

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas .

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas .

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

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