Customer Service Apprenticeship @ London Digital Platform

Recruiter
Key Training
Location
NN1 1SY, Northampton
Salary
£175 per week
Posted
08 Apr 2021
Closes
08 May 2021
Sector
Technology
Start Date
April
Duration
12-18 months
  • Working week 
    • Monday - Friday, 8:30am - 5.00pm
    • Total hours per week: 40.00
  • Weekly wage £175.00
  • Expected duration 15 months
  • Possible start date 26 Apr 2021
  • Apprenticeship level Intermediate Level Apprenticeship

Vacancy description

Roles and Responsibilities Include:

  • Provide excellent customer service via telephone calls, emails and app chat
  • Conduct customer satisfaction survey through app
  • Serve as liaison between customer support team, management, and customer to improve customer service and business productivity
  •  Analyse customer complaints and provide solutions
  •  Assist directly or route customers to the appropriate personnel for assistance
  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner
  • Track, follow-up and resolve customer’s outstanding issues in a timely fashion
  • Develop customer service programs in order to provide outstanding service
  • Prepare documentation and reports on routine customer correspondence for future reference purpose
  • Develop and maintain in-depth product knowledge
  • Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics and trends
  • Provide quotes to customers via the app
  • Maintain up to date customer record in the data base

Requirements and prospects Desired skills

  • Good communication skills
  • Excellent verbal and writen skills
  • Ability to compose good emails
  • Keen on providing good customer service

Personal qualities

  • Passionate
  • Works well in a team
  • Confident

Desired qualifications

  • GCSE Grades 4/C and above in maths and English (or the equivalent) is desirable

Future prospects

  • The successful apprentice will be working towards a nationally recognised Level 2 Customer Service Practitioner Apprenticeship Standard, with potential progression onto Level 3 upon completion
  • There is an excellent opportunity to gain a full-time role if the apprentice is willing to work hard for their achievements

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