Customer Sales Apprenticeship – Newcastle (August Start Date)

Newcastle Upon Tyne, Tyne and Wear
Competitive salary plus pension, holidays, healthcare, LinkedIn Learning, free Sky and much more
09 Apr 2021
23 May 2021
Start Date
12-18 months

Sell Sky products. Identify and solve problems. As part of a supportive, fun and friendly team, our Customer Sales Advisors focus on having great conversations. And if you’re a quick learner with a resilient, can-do attitude, you’ll fit right in.

Working in our busy call centre you will be part of one of our Loyalty Teams who work hard to deliver the best service in the country whilst helping existing customers get the best from their Sky package. Taking inbound calls, you will understand what each customer wants and use your judgment to respond in the right way to ensure they have the best package for their needs. We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service.


What you’ll be doing

  • Spending the first four weeks learning the ropes. After that, we’ll let you loose on the phones, supported by your line manager & buddy
  • Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
  • Keeping the customer at the heart of all that we do
  • Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing product
  • Delivering the best service in the country in every interaction
  • Working towards targets across a number of business measures.


Sky Customer Service Apprenticeship overview

  • Expected start is August 2021
  • Level 2 Customer Service Practitioner qualification
  • Duration is roughly 15 months, depending on progress
  • On completion of your apprenticeship, you will move into a permanent position at Sky.


What you’ll need to be

Education - You’ll need a minimum of two GCSEs A* – C (or equivalent grades 9-4). If your GCSEs don’t already include English and Maths, you’ll need to achieve these during your apprenticeship.

Other skills we’re looking for:

  • You’ll have a passion to sell
  • Thrive in a target driven environment
  • A confident communicator and team player
  • A resilient attitude
  • Enthusiastic about all things Sky
  • Passionate about providing our customers with the best service in the country
  • A desire to understand new technology, and be in touch with the latest technology trends
  • Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends.


How you’ll grow and be supported

Be Brilliant – How? We give you freedom. Support. The chance to try things your way – forging your ideal career path or developing something totally new. It means you can do more. Make an impact. Get noticed. And it means with the right attitude, anything’s possible.

Digital Development – Whenever you want it. Access 3,000 LinkedIn Learning courses at a time that suits you. We’ll suggest courses that we think are key, then it’s over to you.

Support Network – Whatever path you choose we’ll be right there with you. You’ll get to team up with an apprentice who’s been there and done it and have a manager and apprentice Skills Coach who’ll stretch and guide you to where you want to go.

All this plus the support of the Early Careers team who will be on hand from your first day through to the start of your post scheme career journey.


What you’ll get

30 days holiday, Sky Q, a generous pension, private healthcare and life assurance. Expect our full support, helping you to achieve a nationally recognised Customer Service Practitioner qualification by the end of your first 15 months at Sky.


Why Inclusion is important

It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best. CV’s aren’t everything. We’re more focused on who you are and the potential what you’ll bring to Sky.

We celebrate diversity because different people, with different perspectives make Sky a better business. Our customers are incredibly diverse, so we should be, too.


When to apply

The current closing date for applications is 2nd May 2021. But things move quickly around here, so apply now to avoid disappointment.