Medical Receptionist Apprenticeship @ Village Surgery

Key Training
NE23 6US, Cramlington
£175 per week
14 Apr 2021
14 May 2021
Role Type
Start Date
12-18 months

Apprenticeship summary Working week

  • Monday - Saturday (Shifts are rotational - Between 8.00am - 8.00pm) Total hours per week: 37.50

Weekly wage

  • £175.00

Expected duration

  • 14 months

Vacancy description

Job Responsibilities:

  • Deal with all general inquiries from patients, Receive and make telephone calls as required.  Divert calls and take messages, ensuring the accuracy of detail and prompt appropriate delivery
  • Enter requests for home visits into the visit book, print all relevant patient data and  ensuring the careful recording of all relevant details and where necessary refer to Duty Doctor
  • Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours, either on the computer or manually
  • Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same
  • Enter patient information on to the computer as required
  • Undertake any other additional duties appropriate to the post as requested by the Reception Manager
  • Complete Sytsm1 tasks as and when they produced
  • To keep reception areas tidy
  • To ensure the Hub Consulting rooms are kept tidy and fully stocked
  • To ensure the smooth running of the Extended hour's hub during normal surgery closing hours

Main areas the candidate will need to know about: 

  • Confidentiality
  • Health & Safety
  • Equality and Diversity
  • Quality

Requirements and prospects Desired skills

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise people’s needs for alternative methods of communication and respond accordingly
  • Knowledge of IT skills 


Personal qualities

  • Confident 
  • Positive 
  • Empathetic 
  • Understanding 
  • Hard-working 
  • Driven 


Desired qualifications

  • Maths & English A-C/9-4 or equivalent is essential 


Future prospects

  • The main aim for the Employer and Candidate is to secure full-time employment at the end of the apprenticeship and start progressing within the company 
  • 96% of our candidates secure full-time employment with the same employer at the end of the Apprenticeship Programme


Things to consider

  • Please do not contact the employer directly about this vacancy, this will affect us considering you for the job role


Training to be provided

  • Full Level 2 Customer Service training to be provided
  • In house training from the employer



The doctors, nurses and staff at The Village Surgery offer a wide range of services to our patients.

Services available include chronic disease management (asthma, diabetes, heart and vascular disease) as well as child health clinics and immunisations, maternity care and contraception (including coil fitting). Physiotherapy, podiatry and counselling services are also available.

For more details about the staff and the services available please follow the links above.

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