Customer Service Advisor Apprenticeship

Location
Robins and Day Robins and Day Ltd, Seven Stiles Avenue Newport Retail Park Newport NP19 4QR
Salary
National minimum wage
Posted
16 Apr 2021
Closes
26 Apr 2021
Ref
1064
Sector
Unspecified
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

Interpreting customer concerns and comments and liaising with technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop

Requirements

Skills

The PSA Academy commits to supporting the development of its Apprentices technical, employability, and broader personal development skills, to ensure they can progress and develop their career. That is why when it comes to selecting the right people to become apprentices, it's as much about attitude as it is about vocational and academic success. That's why in addition to the qualifications we require from you, we'll also look for you to possess the following key behaviours. From problem-solving abilities to an enthusiasm for our industry, these are all attributes that will be vital in your role at PSA and will be assessed throughout the application process.

Willingness to learn
Team working/working with others
The motivation for the role/automotive and engineering interest
Personal responsibility and career ownership
Problem-solving

Qualifications

Age: 16+

Prior Attainment: GCSE (or equivalent) grade A*-C or 9-4 in Maths and English. Predicated grades are accepted.

In Scotland, applicants must have or be predicted to achieve National 4 or above in English and Maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted.

'Equivalent' grades include:

BTEC first diplomas and certificates
OCR Nationals
Key Skills Level 2
NVQs
Essential Skills (Wales)
Functional Skills Level 2
Core Skills (Scotland)

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Calex UK LTD

Qualification:
Customer Service Practitioner

About the employer

Robins and Day Robins and Day Ltd, Seven Stiles Avenue
Newport Retail Park
Newport
NP19 4QR

Disability confident

No

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To be confirmed.

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