Trainee Customer Service Advisor
- Employer
- Welsh Government
- Location
- Sports for Champions Unit D9, Evans Business Centre Deeside Industrial Estate Deeside CH5 2JZ
- Salary
- Apprenticeship rates
- Closing date
- 28 Apr 2021
View more
- Specialism
- Sales / Customer Service
- Sector
- Unspecified
- Role Type
- Apprenticeship, Intermediate
- Start Date
- Ongoing
- Duration
- Undisclosed
Job Details
Duties
Contacting schools & businesses nationwide to set up new events
Log all communication with schools using our in-house CRM system
Liaising with professional athletes
Maintain the company calendar
Associated administration tasks
Additional information
We are looking for new members to join our vibrant & energetic customer service team, calling and emailing schools and businesses across the UK, to book in events for Team GB/Olympic Athletes to visit and help them inspire the next generation.
There is full training and support to become an essential member of the team. We work in a vibrant open office atmosphere.
If you are target driven and enjoy talking to people this will be the role for you!
Requirements
Skills
An outgoing, can do attitude
Keen to learn about all aspects of the business
Organised Confident Reliable
Listens to others and actively checks own understanding.
Commitment to work towards qualifications required for the post.
Able to work as part of a team to achieve desired outcomes and objectives
Interpersonal skills and the ability to communicate well with a broad range of people.
Is open about difficulties and asks for support when necessary.
Helps and supports other team members
Qualifications
GCSE Maths and English or Welsh
Language
Welsh Spoken Skills: No Welsh Written Skills: No
Course details
Training provider:
Grŵp Llandrillo Menai
Qualification:
Customer Service Level 2 NVQ Certificate
About the employer
Sports for Champions Unit D9, Evans Business Centre
Deeside Industrial Estate
Deeside
CH5 2JZ
Disability confident
Yes
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Should you be successful in attaining an interview you will be required to attend at Sports for Champions headquarters
Company
Why an apprenticeship?
As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer. A job at the Welsh Government is unlike any other in Wales.
At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.
What apprenticeships are available?
We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board: Welsh Government External Vacancies Board.
If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link. Click this, and follow the on-screen instructions to set up your alerts. You’ll need to log in or create an account as part of this process.
Who can apply?
To be eligible to apply you:
- will be at least 16 years of age at the time of making your application
- will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
- will need to meet the Civil Service Nationality requirements to apply.
ALS eligibility
Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:
- you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
- you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject
What are the benefits?
How much will I be paid?
You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500.
You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme
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