Medical Receptionist/Administration Apprenticeship @ Dr Aamer Khan

Key Training
BD8 8RA, Bradford
£175 per week
20 Apr 2021
20 May 2021
Start Date
12-18 months

Working week

  • Monday – Friday 37.5 hours Flexile between 08:00 – 18:30 Total hours per week: 37.50

Weekly wage

  • £175.00

Expected duration

  • 16 months

Possible start date

  • 17 May 2021

Apprenticeship level Intermediate 

  • Level Apprenticeship

Vacancy description

Basic Role and Responsibilities:

  • Scan and file correspondence
  • Shred confidential correspondence in accordance with practice protocol
  • Use clinical system to identify patients requiring annual checks, and send invitations
  • Answer telephone calls and either deal with the query or pass on to the appropriate person
  • Initiate calls in order to resolve outstanding actions
  • Making patient appointments (same day, routine and cancellations)
  • Allocation of triage appointments
  • Giving routine test results
  • Taking home visit requests
  • Passing emergency calls i.e. chest pain/stroke to duty doctor
  • General enquiries
  • Resolving issues
  • Complaint management and resolution
  • Prescription queries
  • Appointment and clinic changes
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care always, both internally and externally
  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols

Requirements and prospects

Desired skills

  • Compute/IT literate
  • Good English
  • Communication skills
  • Good Telephone Manner

Personal qualities

  • Confident
  • Mature
  • Polite
  • Friendly
  • Empathetic

Desired qualifications

Good GCSE Grades – A-C

Future prospects

  • Potential progression onto a full-time role upon completion

Things to consider

  • Due to the nature of this role you will have to sign a confidentiality agreement

To Apply click the following link :

Apply for Medical Receptionist/Administration Apprenticeship @ Dr Aamer Khan

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