Apprenticeship Service Team Advisor

8.91 - 8.91 GBP Hourly
21 Apr 2021
19 May 2021
Role Type
Start Date
An exciting opportunity has arisen with HR GO to work on the National Apprenticeships Service team. The Apprenticeship Service team handle inbound tasks from employers, training providers and employer-providers and end point assessment organisations.

Apprenticeship Service helpline Advisers offer information to large organisations regarding the apprenticeship levy and how to use the appropriate systems in order to manage their apprenticeship funding.

The post holder will be responsible for identifying technical support queries and taking the customer through a step by step process to reach a successful resolution. Additional tasks will include raising complex queries to Tier 2 technical support and managing ongoing incidents by providing regular updates and gathering further details when needed.

Apprenticeship Service Advisers are expected to work at an efficient pace, maintaining focus throughout set daily tasks and communicating in a clear and concise manner.

Your day-to-day duties will include handling inbound tasks from our customers who require assistance or information in regards to their online accounts. The team supports these stakeholders in a range of ways: from account set-up, answering questions in relation to funding and the apprenticeship levy, and an element of technical support assistance. This can be via incoming telephone calls and emails, as well as providing a small number of outbound calls, to customers requiring technical incident updates where required.

The team work closely with their Team Manager to ensure the delivery of high quality service and work to consistently improve performance.

Educated to at least Level 2 with level 3 being desirable.

Previous contact centre experience required.

Core hours required are 8-8 but there may be a requirement to work outside normal office hours when necessary, therefore a flexible attitude to working hours is essential. Salary is GBP8.72 per hour.

Role to start on 10th May 2021

Please call (phone number removed) if you are interested