Customer Service Level 2 Apprenticeship

Recruiter
Oxford University Hosp
Location
All OUH Sites, Oxford
Salary
Competitive salary
Posted
22 Apr 2021
Closes
02 May 2021
Ref
321-CORP-APP-L2-B
Role Type
Apprenticeship
Start Date
Ongoing
Duration
Permanent
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Many of our recruitment programmes use V alue Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families.

DEVELOP YOUR CAREER WITHIN OXFORD UNIVERSITY HOSPITAL AS AN CUSTOMER SERVICE LEVEL 2 APPRENTICE

Would you like a career in Administration and Customer Service and be part of our valued NHS?

Oxford University Hospitals Foundation Trust has fantastic opportunities for you to learn whilst you earn and develop your professional skills.

As a Customer Service Apprentice you will have exciting opportunities to join the various teams based throughout our hospitals.

We are on the search for committed and enthusiastic individuals who are ready to take on the challenge of working with us as an apprentice.

As an apprentice you will be an integral part of the teams and you will need to have good communication skills and keen to develop professionally and personally.

We offer the chance to take on real responsibility and learn from experienced staff and make most of every opportunity to fulfil your ambition.

This level 2 apprenticeship will last 15 months and on completion of training leads to a full level 2 qualification,

For some apprentices this can lead to higher level qualifications and to have the opportunity to progress right through to degree level. Joining our apprenticeship programme will help you network with other young apprentices and lay the foundations for professional links to develop your career.

Our commitment to you includes a structured training plan, fully paid study time; job rotation (where appropriate), professional support and an opportunity to kick start your career within the NHS.

The training programme involves exciting opportunities and you will

· Learn how to provide an efficient and effective high quality services to customers/patients in accordance to Trust policies and procedures

· Develop IT skills including working with bespoke programmes

· Learn how to deal with sensitive and confidential information

· Learn to deal with patients in a face to face environment and deliver a compassionate service

· Work with other administrative staff across the hospital

· Complete a Customer Service Level 2 standard apprenticeship

· Complete Functional Skills if required

Please note to access apprenticeship funding you must have been living in the UK or have leave to remain in the UK.

Closing date: 16th May 2021

Information Advice and Guidance Session date : 25th May 2021

Interview date: 7th June 2021

For further details / informal visits contact:

Apprenticeships@ouh.nhs.uk
01865 225652

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No unsolicited recruitment agency telephone calls or emails.

Please note that this post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Please make sure that you read the job description and person specification attached below, and that your statement in support reflects this as your application will be judged against these criteria.

When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. This information is essential if your offer of employment is to be confirmed.

Candidates selected for interview will be contacted after the short listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust) The majority of correspondence will be via the e-recruitment system, therefore you should check your emails regularly including junk mail folders in web-based email products.

To stay safe in your job search we recommend that you visit SAFERjobs ( https://www.safer-jobs.com ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

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