Technical Support Advisor/Graduate

7 days left

19000.00 - 22000.00 GBP Annual
22 Apr 2021
20 May 2021
Start Date

Graduate opportunity to kick start career!



Driving licence essential

We have an exciting opportunity for a confident and capable individual to join our client's expanding Support Team as a Technical Support Adviser. The ideal candidate will be a team player and confident communicator, looking for a new challenge within a fast-paced industry.

As the first port of call for a software query, it will be your job to provide a consistent level of customer service based on trust, care and excellence. Being at the forefront of our customers' experience our client offers a rewarding career, providing you with extensive knowledge of the product and invaluable experience in a national software company.

Our Support department is based in our bustling Head Office just outside Lincoln. The ideal candidate will already possess customer service or business-based experience and show that they can think on their feet! Software experience is not necessary as full training will be provided as well as a "buddy". This is a great opportunity to develop your career with a company who are passionate about their employees and their development.

Key Responsibilities:

To provide first line support to customers
To ensure requests for support are dealt with promptly and appropriately
Redirect or escalate support requests to the appropriate person or team as required
Proactively provide information to users on the progress of outstanding support tickets
Liaise with colleagues within Technical Support and other teams to ensure continuity of service for all users

Key Skills:

Well organised with good prioritisation skills
Motivated and client focused
A team player with the ability to work on their own initiative and as part of the team
Excellent communication skills, both written and verbal
Approachable with a willingness to help others
Ability to present information in a friendly and professional manner
Excellent IT skills
Ability to learn quickly and accurately
Have previous customer/client care or support experience

Company benefits:

Playing a valuable, recognised, part in a family company
Competitive annual salary
Regular performance and salary reviews
Attendance bonus scheme
3 weeks paid OrderWise tuition
On-going staff training and improvement programmes
22 days paid holiday per year
8 days paid UK bank holidays
You also get your Birthday off too!
Easily accessible working location
Smart / Casual Dress Code
Weekly baskets of fruit for each department
Childcare Voucher Scheme
Company Pension Scheme
Free parking
Modern, warm and friendly working environment
Access to fully equipped private Company Gym with Personal Trainer
Subsidised on-site restaurant offering coffees, breakfasts, weekly lunch specials and home made cakes.
Flexi-Breaks allowing you to take your breaks whenever you prefer
Working from home time
Regular staff activity nights

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