Technical Support Apprentice

Recruiter
Confidential
Location
Basingstoke
Salary
Competitive
Posted
23 Apr 2021
Closes
21 May 2021
Specialism
IT
Start Date
Immediate
Duration
Permanent
Exertis UK Ltd.
We are looking for an individual to join our Tier 1 Support team as a Technical Support Apprentice, working alongside the team to provide support to our customers while studying the Unified Communications Trouble Shooter apprenticeship standard.
Key Responsibilities
* Logging support calls for our customers within the helpdesk system, ensuring information collected is accurate and prioritised appropriately
* Proactive monitoring of internal and customer systems
* Keeping support requests up to date
* Providing technical input to support requests to progress or resolve
* Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct

Apprenticeship
You will be studying the Level 4 Unified Communications Trouble Shooter apprenticeship standard across 24 months, building the following skills:
* Configuration and troubleshooting of voice solutions, Data solutions and Network Services solutions
* Configuration and maintenance of a domain service, network, security principles, servers and client software

You will also build knowledge on the following areas:
* Server administration principles
* Server and client architecture
* Security principles
* Network fundamentals
* Network services solutions
* Domain services
* Voice solutions
* Data solutions

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