Patient Service Assistant

Modality Partnership W
Competitive salary
26 Apr 2021
05 May 2021
Role Type
Start Date
Patient Service Assistant (Walsall Division)

Collingwood Family Practice

Permanent (30 - 35 hours, Mon-Fri)

Operating Hours: Practices are operating 7:30am to 6:30pm plus extended hours

Salary: National Living Wage/National Minimum Wage

Are you a team player who takes pride in their communication skills and attention to detail? Are you passionate about patient care? Are you looking for an opportunity to work within a supportive team at one of the largest and most innovative GP Super-Partnership in the country?

Modality Walsall are looking to recruit enthusiastic Patient Service Assistants providing administrative support to the team and customer service to our patients. The post holder will be an integral part of the team developing a forward thinking GP Super Partnership in a stimulating environment......Does this sound like the opportunity for you? Are you up for the challenge? If so read on.........?

We have an exciting opportunity for you to join the Walsall Division of Modality Partnership: serving circa 70,000 patients. We are a forward thinking, innovative and driven organisation; we pride ourselves on providing excellent care to our patients through innovative ways of working and a great staff experience. We are committed to delivering our values: Commitment, Accountability, Respect and Excellence through everything we do.

  • To interact with patients to provide and process information in response to enquiries, concerns and requests about practice and appropriate external services
  • To ensure that all patients have a positive experience
  • To work as part of the Patient Services team in a professional manner providing high quality reception, administration and support services to all clients, visitors, clinicians and allied health professionals
  • To follow all relevant standard operating policies, procedures and protocols to ensure working in an efficient and courteous manner at all times
  • To provide a professional call-handling service and associated administration duties
  • To embed and sustain an ethos of care navigation throughout the team, providing advice and guidance and signposting patients to the most appropriate clinician/service
  • To record all essential information accurately and efficiently

Duties and Responsibilities also include:
  • Maintaining effective communication with all stakeholders
  • Taking responsibility of mandatory training completion and to help with training/inducting new staff members
  • Adhering to organisational policies and procedures including Health and Safety, Confidentiality and Data Protection, Equality and Diversity etc.

Qualifications and Experience
  • Experience from within NHS/General Practice/Pharmacy/Customer Service is desirable
  • Relevant qualifications/training
  • Knowledge of EMIS would be an advantage

Skills and Personal Qualities
  • Effective communication
  • Understanding of medical terminology
  • Good IT skills and knowledge of clinical systems
  • Excellent organisation skills
  • Team player
  • Administration skills
  • Ability to work well under pressure and to tight timescales
  • Self-motivated and proactive
  • Excellent customer service skills
  • Professional telephone manner
  • Analytical and Problem solving skills
  • Confident with Data Entry
  • Ability to work under pressure
  • Presentable and Flexible with regards to shifts

This role also requires
  • Right to work in the UK
  • Standard DBS
  • Satisfactory references

Who are Modality Partnership?

Modality Partnership is a national GP super-partnership organisation that operates across various locations in England including Birmingham, Walsall, Wokingham, Hull, the Airedale, Wharfedale and Craven area of Yorkshire, East Surrey, Mid Sussex and Lewisham, serving circa 400,000 patients. We represent a new and innovative way of providing and organising general practice. Moving away from a traditional small business approach to a larger GP-led model; this creates opportunity to expand the range of primary and secondary care services delivered, and provides many more benefits for patients and staff. To date, Modality Partnership have won several prestigious national awards including the HSJ for technology/innovation categories and GP Practice Awards for community dermatology services.

As an independent employer we have a fantastic staff benefits package and mirror some of the better terms adopted by the NHS, annual leave entitlement being one of them. As part of our strategy to position ourselves as an 'employer of choice' within general practice we are constantly looking to improve our overall employment offer to current and newly appointed staff.

What we offer?

  • Team cover during absences, reducing backlog on your return
  • A caring and supporting working environment for all our staff
  • Mentorship
  • Team meetings

Training and Development
  • Full induction programme
  • Protected learning time
  • Opportunities to follow a career escalator
  • Internal development appraisals

In addition
  • Fairness, equality and honesty
  • Practice social events

What we expect from our colleagues
  • Commitment to the profession
  • Dedicated, flexible individuals with high aspirations for themselves and for integrated primary care teams

We're currently looking for candidates to join the Modality team at Walsall that has 9 practices. If you're positive about continuing to work as part of a fast-paced and continuously developing organisation then this could be the role for you.

Candidates will only be contacted if their application is processed further

The vacancy may be closed earlier if sufficient applications are received.

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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